Two Emails

They are the same email, sent twice

Hi @jasonb4u2,
Thanks for your message.

BNFW shouldn’t send an email out twice unless you’ve set it up to do so.

Some social plugins hook into the publish action on a new post or page and have been known to cause conflicts with BNFW. It’s worth investigating any of these that you may have installed to see if this is the cause of your problem. If you don’t have any installed, let me know.

You can change the From and To details of certain notifications. I recommend checking out the ‘Additional Email Fields’ section of this documentation page for details: https://betternotificationsforwp.com/documentation/notifications/adding-a-new-notification/

Hope this helps.

Thanks,
Jack

Havent any social plugins, theres no where that says to send twice, not even just send once, theres no option for how many to send

See here: https://prntscr.com/g8k853

Hi @jasonb4u2,
Thanks for the screenshot.

When I say ‘unless you’ve set it up to do so’, i’m referring to the ability to create multiple notifications for the same thing.

I’m fairly sure the issue you’re experiencing is due to a conflict with another plugin. Please can you make your way through this document and let me know how you get on?

Thanks,
Jack

Closing due to inactivity. If you need further help with this, please feel free to re-open this thread.