Twitter Shares Disappeared, Certain FB post losing shares

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  • nigeltp

    (@nigeltp)

    Yep, same here. Twitter counts have gone. Bug or feature?

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    I noticed today that Twitter isn’t showing a share count anymore. Is this a known issue or a problem on Twitter’s end?

    Twitter counts have gone. Bug or feature?

    This is actually due to a change on Twitter’s end. They will no longer be able to display counts on the Twitter button due to their API changes. You can read more about it here:
    https://twittercommunity.com/t/a-new-design-for-tweet-and-follow-buttons/52791

    I’ve noticed that certain FB posts have lost their share counts, while others are working fine.

    You seem to be using an old version of Jetpack on your site. Could you try to update to the most recent version of Jetpack (3.8), and then flush your site cache? That should solve the issue.

    Thread Starter SLIS

    (@slis)

    Hi Jeremy,

    Thanks for your prompt response! I’ll update Jetpack and let you know if the FB shares go back to normal.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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