• Resolved kailynn

    (@kailynn)


    The Twitter feed on this page is not showing up. I have the shortcode in there and everything. We’ve used this plugin before on another website with the exact same plugins and theme and haven’t had any issues.

    Thanks!

    The page I need help with: [log in to see the link]

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  • Plugin Support slickchris

    (@slickchris)

    Hi @kailynn,

    Twitter’s API gives us the least amount of issues, however, Twitter has made some changes to their API recently, so please make sure you are running the latest Feed Them Social plugin version (currently 2.8.9), and you may need to get a new access token & new shortcode.

    From your WordPress dashboard, go to Plugins and try deactivating the Feed Them Social plugin(s). Then reactivate the plugin(s). In another tab, sign into your Twitter account. Then, in your WordPress Dashboard, go to Feed Them > Twitter Options. Click the white ‘Login and get my Access Tokens’ button, make sure all your Twitter parameters are set how you’d like, then (even if you see an error message, disregard) scroll down and click the green ‘Save All Changes’ button. Then go to the Feed Them > Settings page to generate your shortcode.

    If the above steps do not fix the issue, go through the same steps, but instead of clicking the white ‘Login and get my Access Token’ button, click the ‘Add your own tokens?’ checkbox to manually enter your API key. To do this, follow these instructions: Twitter API Key

    Best regards,

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