Tutor Plugin Breaks my Site

  • Resolved jessefjosserand

    (@jessefjosserand)


    5 years ago

    When I install tutor on my site, I can no longer access wp-admin.
    The main non-admin part of the site still appears to work.
    I have to go to wp-content/plugins and rename or remove tutor in order to regain access to wp-admin.
    I’m running the latest wordpress with digital access pass membership plugin.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Ashfiqur Rahman Anim

    (@anim07)

    Hello

    This is not a usual case. Our plugin works fine in wordpress. I would like to know what theme are you using? The breaking of the site might be because of the theme. Please be sure that you are using a compatible one.

    Please email us at [email protected] for further query. We will help you over our live forum which will be faster than wordpress forum.

    Thank you
    Best regards

    Thread Starter jessefjosserand

    (@jessefjosserand)

    Using LODESTAR theme.

    Plugin Support Ashfiqur Rahman Anim

    (@anim07)

    Hello

    The break of site might be reason of the theme. Please contact the theme support team to get the solve for this issue. As for now our product is working with other themes very well and we are having very few issues with theme compatibility i hope you can contact the themes support.

    Thank you
    Best regards

    And we recommend to email at [email protected]

    Thread Starter jessefjosserand

    (@jessefjosserand)

    Frankly, I see lots of notifications that your support is great, but I also see as many that are problems you must fix. Mine is one of them, but you walked away from it. I do not call that good support.

    Plugin Support Ashfiqur Rahman Anim

    (@anim07)

    Hello Jesse

    I have tested the theme with our pro version of the plugin. Importing all the demo contents and setting up the pages it looks like the theme is compatible with the plugin and my test site is working pretty fine. I would like to ask you about which other plugins are you using? If you can please check for a possible conflict between any other plugin? I made a fresh installation both with the theme and the plugin and it worked perfectly. If you can check for this. Or else you can provide us your sites wordpress login credentials so that we can check the issue and provide you a solution soon. I would suggest you provide the credentials to us via email that is very much safe. email us the url and login credentials in case you cannot solve the issue after checking the conflict at [email protected]

    I hope you are having a great day

    Thank you
    Best regards

Viewing 5 replies - 1 through 5 (of 5 total)
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