Dear @briskcad
I apologize for the inconvenience you are facing with Tutor LMS. We understand the importance of timely support, especially when your business is involved.
Our standard reply time is up to 48 business hours during our business days. However, I understand that this delay might not be ideal for your situation. I want to assure you that we are actively working to improve our response time and provide faster assistance to our valued customers.
Please understand that some of our team members are currently on sick leave, which might have contributed to the delay in getting back to you promptly. However, we are taking necessary measures to ensure that you receive the support you need as soon as possible.
If your courses are selling, we realize the urgency of resolving any issues promptly to ensure the smooth functioning of your business. Rest assured, we are dedicated to addressing your concerns and providing you with the best possible support.
If you have any specific issues that need immediate attention, please let us know, and we’ll do our best to prioritize your case. Your satisfaction is our top priority, and we are committed to assisting you in every way we can.
Thank you for your patience and understanding. If you have any further questions or need further assistance, feel free to reach out. We’re here to help and ensure your experience with Tutor LMS is a positive one.
