TSF v4.0 release – Need assistance?

  • Plugin Author Sybre Waaijer

    (@cybr)


    5 years, 6 months ago

    The SEO Framework v4.0 is released! Although we took utmost care of every single byte published, we are still human, and you may run into issues.

    If you experience technical difficulties, for any reason whatsoever, please don’t panic! We are readily available in these support forums to help you out.

    I can’t access my administrative dashboard!

    There are two accessible solutions.

    First, WordPress v5.2 and later has PHP error protection; it allows you to enter a recovery mode. This mode can help you deactivate plugins that don’t behave well.

    • To access this mode, you must be logged in as an administrator. You should see a message on your screen.
    • If you weren’t logged in during the update process, keep an eye out on the site’s administrator’s email account. You should receive a link shortly.

    If you can’t access the recovery mode, or if you’re on an older version of WordPress, follow these steps:

    1. Take a deep breath.
    2. Enter the file browser of your site, either via the tools your hosting provider gave you or via FTP.
    3. Browse to /wp-content/plugins/
    4. Delete the autodescription folder. That is where The SEO Framework should reside.
    5. Your site should be available again. You can finally exhale.

    Can I rollback?

    Yes, it’s straightforward.

    1. Deactivate and delete The SEO Framework v4.0 first.
    2. Download the v3.2.4 ZIP file from here.
    3. Log in to your WordPress Dashboard.
    4. Go to “Plugins” > “Add New.”
    5. Click “Upload Plugin” at the top.
    6. Upload the autodescription.3.2.4.zip file.
    7. Either network-activate the plugin or activate it on a single site.

    Now, you may find a caveat downgrading from v4.0.0 to v3.2.4. That is that the homepage title location may be flipped during the upgrading process. If that’s the case, follow the steps below.

    1. Go to the SEO Settings of your website.
    2. Scroll down to the “Homepage Settings” meta box.
    3. Under the “Additions” tab, select your preferred “Meta Title Additions Location.”

    Let us know how we can do better.

    If you have the time, please inform us of the issues you have or are experiencing. We’re here for you. You can do so in these forums. Thanks!

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