Trying to get this working

H demoman2k10,

Would you please open and instance and give me the address of that page/site so that I see what is going on?

And one more question: Do you mean you have been running an older version of the plugin or another Tag Cloud plugin?

Meanwhile you may try to switch off all your plugins and start switching on them one by one to see if any plugin incompatibility.

One more thing: What version is your WP?

Dear demoman2k10,

Since you are not answering I’m going to list the 6 possible reasons for 3d cloud not appearing:

1. Before installation of a new plugin version you have used an old one.
If so, open your old plugin instance and save it again without any changes or delete it and create new one.

2. You have created a cloud without content.
That means you have chosen, let say, Links as type of content, without having any external link; or Post Tags without any tag in your posts; etc.

3. You use an old or not standard WP Theme.
You can check this by switching to Twenty Fourteen WP Theme.

4. There is incompatibility between two or more plugins that you use.
Switch off all of them, except 3D WP Tag Cloud. Then start switching on one by one and check if 3d cloud still appears until you find the problematic plugin.

5. You use WP version lower than 3.9.
Update it.

6. The PHP version of your host is too old.
Ask your provider for newer, at least 5.2.17.

PS
I mark this topic as resolved.

I did respond over a month ago via email to all of the questions. So NO this was never resolved or dealt with until today.

1. Never used before, I ran a different product that has been fully removed previously from my site.
2. Created all content.
3. I’m using a theme that is used by other 100,000 users with now fancy or frilly interface.
4. Likely it’s the NON standard way your preference are set up with the Expanded Thing you use. No other plugin Requires that, for it’s settings. Could be in conflict with the following plug in as it uses a similar set of javascripts. WP UI – Tabs, accordions and more.
5. WordPress is the latest version even with the security patch. 4.0.1
6. Latest version of PHP.

Not resolved until it’s working.
PS. I remarked this UNRESOLVED.
PSS. I remove the plug in over a month ago since I got no response from my email.

Hi demoman2k10,

Since I never received any answer I decided to wait a month and then to type a general advice for the rest of readers. I thought you would never come back and that’s why I closed the case.

Anyway, it’s good you answered here. Now back to work:

The reason is not in “WP UI – Tabs, accordions and more” plugin. I tested it with 3D WP Tag Cloud – M/S. From your answer I don’t understand if you have tested the plugin under Twenty Fourteen WP Theme. If you have not then would you please install once again both plugin versions M and S and first try them under that theme? Just for a quick check. If clouds appear the reason is in the theme. If not, go back to your primary theme and give me a link to your site/page so that I can see what is going on.

I hope it would be enough, but if I can’t diagnose it remotely, would it be possible to install it somewhere on a separate place where you can allow me temporary access?

Thank you.

Look forward to hearing from you.

PS
Pls answer here and in the same time send me an email to [email protected] in order to check my spam folder.

Hi demoman2k10,

I hope everything with you is OK. Just to remind you I’m waiting for your assistance.

Regards,

Peter

Dear demoman2k10,

I never received any answer on my attempts to help you. Did you test plugin with Twenty Fourteen WP Theme? It should work under it.

Peter