Trying to fix a broken website…stuck on 5.2, media library not working

  • When I upgraded this site from flat files to WordPress a couple years back I used a commercial template. Now the template and theme are no longer supported and the site is broken in several ways. The media library, which contains service archives and similar, is completely broken…the files are still there, but I can’t get them to display or download. Much of the theme functionality never worked properly. And while I was troubleshooting, I noticed that the installation was stuck on WP 5.2…it always said, “you have the latest version” which was comforting, but as it turns out that’s wrong.

    Aside from the media library which I already have backups of there’s not a whole lot of content which I would miss, so creating a clean install from scratch is a possibility. The site is self-hosted on our NAS and I’ve made a copy with Duplicator on a development site. But, when I tried to follow the instructions on WordPress Updates I ended up with the White Screen of Death…you can go to the development site to verify.

    All plugins were deactivated and a fresh backup made immediately prior to the attempt to upgrade manually. As I said, a clean install is a possibility. But, if possible, I’d like to save what we have on the existing site. Asking for recommendations.

    The page I need help with: [log in to see the link]

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  • IMO I would start over as it might take as long troubleshooting as rebuilding. Nonetheless, if you want to troubleshoot activate a default WordPress theme. Try the latest 20xx theme that is installed on your site. If you do not have any of them, try installing 2017 and go from there. With your plugins being deactivated you should be able to update WordPress. What version of PHP are you running? Eventually you will want to have 7.4.x. After upgrading WP update all of your plugins and then activate them one by one.

    Please let us know how you proceed.

    Best!

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