• Resolved reivorz

    (@reivorz)


    Hello. I’m posting here because recently I came accross an issue apparently with Woocommerce and my Theme ( Flatsome ).

    When trying to edit any page , it always opens the same product instead of the page I’m trying to edit. Screenshot here:

    This is not happening in the next cases:

    • When I try to edit pages with UX Builder.
    • When Woocommerce is not active.
    • When a different Theme other than Flatsome is active.

    Any ideas on why this might be happening and how to fix it?

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi @reivorz

    Thanks for reaching out!

    I understand that when editing any page, it always opens the same product instead of the page you’re trying to edit, and this is happening when you are editing pages with a UX builder, correct?

    Can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

    If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

    If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

    If this did not resolve the issue, please share your System Status Report, that will help us further troubleshoot.

    You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Let us know how it goes!

    Thread Starter reivorz

    (@reivorz)

    this is happening when you are editing pages with a UX builder, correct?

    No, as I mentioned, it doesn’t happen when editing with UX builder.

    I ran a run a conflict test and I confirmed it happens when Flatsome theme and Woocommerce are enabled; it does not on Storefront theme.

    Here is the system report from Woocommerce status:

    `
    ### WordPress Environment ###
    
    WordPress address (URL): https://fappeando.com
    Site address (URL): https://fappeando.com
    WC Version: 7.5.1
    REST API Version: ?</img> 7.5.1
    WC Blocks Version: ?</img> 9.6.6
    Action Scheduler Version: ?</img> 3.5.4
    Log Directory Writable: ?</img>
    WP Version: 6.1.1
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?</img>
    Language: es_ES
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 8.1.16
    PHP Post Max Size: 128 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 10000
    cURL Version: 7.84.0
    OpenSSL/1.1.1p
    
    SUHOSIN Installed: –
    MySQL Version: 10.3.38-MariaDB-cll-lve
    Max Upload Size: 128 MB
    Default Timezone is UTC: ?</img>
    fsockopen/cURL: ?</img>
    SoapClient: ?</img>
    DOMDocument: ?</img>
    GZip: ?</img>
    Multibyte String: ?</img>
    Remote Post: ?</img>
    Remote Get: ?</img>
    
    ### Database ###
    
    WC Database Version: 7.4.1
    WC Database Prefix: wp_
    Tama?o total de la base de datos: 183.90MB
    Tama?o de los datos de la base de datos: 138.98MB
    Tama?o del índice de la base de datos: 44.92MB
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    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    Order datastore: WC_Order_Data_Store_CPT
    
    ### WC Pages ###
    
    Base de la tienda: #35 - /tienda/
    Carrito: #671 - /carrito/
    Finalizar compra: #37 - /finalizar-compra/
    Mi cuenta: #38 - /mi-cuenta/
    Términos y condiciones: #606 - /terminos-y-condiciones/
    
    ### Theme ###
    
    Name: Flatsome Child
    Version: 3.0
    Author URL: 
    Child Theme: ?</img>
    Parent Theme Name: Flatsome
    Parent Theme Version: 3.16.7
    Parent Theme Author URL: https://uxthemes.com
    WooCommerce Support: ?</img>
    
    ### Templates ###
    
    Overrides: flatsome/woocommerce/archive-product.php
    flatsome/woocommerce/cart/cart-empty.php
    flatsome/woocommerce/cart/cart-shipping.php
    flatsome/woocommerce/cart/cart.php
    flatsome/woocommerce/checkout/form-checkout.php
    flatsome/woocommerce/checkout/form-coupon.php
    flatsome/woocommerce/checkout/terms.php
    flatsome/woocommerce/checkout/thankyou.php
    flatsome/woocommerce/content-product-cat.php
    flatsome/woocommerce/content-product.php
    flatsome/woocommerce/content-single-product.php
    flatsome/woocommerce/content-widget-product.php
    flatsome/woocommerce/global/breadcrumb.php
    flatsome/woocommerce/global/quantity-input.php
    flatsome/woocommerce/global/wrapper-end.php
    flatsome/woocommerce/global/wrapper-start.php
    flatsome/woocommerce/loop/loop-end.php
    flatsome/woocommerce/loop/loop-start.php
    flatsome/woocommerce/loop/pagination.php
    flatsome/woocommerce/loop/rating.php
    flatsome/woocommerce/loop/result-count.php
    flatsome/woocommerce/loop/sale-flash.php
    flatsome/woocommerce/myaccount/form-login.php
    flatsome/woocommerce/myaccount/navigation.php
    flatsome/woocommerce/notices/error.php
    flatsome/woocommerce/notices/notice.php
    flatsome/woocommerce/notices/success.php
    flatsome/woocommerce/product-searchform.php
    flatsome/woocommerce/single-product/photoswipe.php
    flatsome/woocommerce/single-product/price.php
    flatsome/woocommerce/single-product/product-image.php
    flatsome/woocommerce/single-product/product-thumbnails.php
    flatsome/woocommerce/single-product/rating.php
    flatsome/woocommerce/single-product/related.php
    flatsome/woocommerce/single-product/review.php
    flatsome/woocommerce/single-product/sale-flash.php
    flatsome/woocommerce/single-product/share.php
    flatsome/woocommerce/single-product/short-description.php
    flatsome/woocommerce/single-product/tabs/tabs.php
    flatsome/woocommerce/single-product/title.php
    flatsome/woocommerce/single-product/up-sells.php
    flatsome/woocommerce/single-product-reviews.php
    flatsome/woocommerce/single-product.php
    flatsome/woocommerce/content-product_cat.php
    
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    multichannel-marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: minified-js
    new-product-management-experience
    product-variation-management
    settings
    
    Daily Cron: ?</img> Next scheduled: 2023-03-27 11:52:01 +02:00
    Options: ?</img>
    Notes: 64
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Completo: 439
    Oldest: 2023-02-25 01:28:27 +0100
    Newest: 2023-03-26 19:51:39 +0200
    
    Pendiente: 3
    Oldest: 2023-03-27 19:51:39 +0200
    Newest: 2023-04-18 13:22:18 +0200
    
    
    ### Status report information ###
    
    Generated at: 2023-03-27 12:34:27 +02:00
    `

    Seems like there are no fatal errors in the log.

    Hi @reivorz

    I ran a run a conflict test and I confirmed it happens when Flatsome theme and Woocommerce are enabled; it does not on Storefront theme.

    I’m glad you were able to find the culprit of your issue here which is the Flatsome theme.

    Since this is a third-party plugin which we don’t provide support for (please see our Support Policy), it would be best to reach out to the plugin’s developers for further assistance here.

    https://uxthemes.com/support/

    All the best and hopefully, the issue will be fixed soon.

    Thanks!

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