Trying to edit pages, edits a product
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Hello. I’m posting here because recently I came accross an issue apparently with Woocommerce and my Theme ( Flatsome ).
When trying to edit any page , it always opens the same product instead of the page I’m trying to edit. Screenshot here:
This is not happening in the next cases:
- When I try to edit pages with UX Builder.
- When Woocommerce is not active.
- When a different Theme other than Flatsome is active.
Any ideas on why this might be happening and how to fix it?
Thank you.
The page I need help with: [log in to see the link]
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Hi @reivorz
Thanks for reaching out!
I understand that when editing any page, it always opens the same product instead of the page you’re trying to edit, and this is happening when you are editing pages with a UX builder, correct?
Can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?
If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.
If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.
If this did not resolve the issue, please share your System Status Report, that will help us further troubleshoot.
You can find it via
WooCommerce > Status
. SelectGet system report
and thenCopy for support
. Once you’ve done that, you can paste it into your reply here.If you could also provide the fatal error logs (if any) under
WooCommerce > Status > Logs
.You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.
Let us know how it goes!
this is happening when you are editing pages with a UX builder, correct?
No, as I mentioned, it doesn’t happen when editing with UX builder.
I ran a run a conflict test and I confirmed it happens when Flatsome theme and Woocommerce are enabled; it does not on Storefront theme.
Here is the system report from Woocommerce status:
` ### WordPress Environment ### WordPress address (URL): https://fappeando.com Site address (URL): https://fappeando.com WC Version: 7.5.1 REST API Version: ?</img> 7.5.1 WC Blocks Version: ?</img> 9.6.6 Action Scheduler Version: ?</img> 3.5.4 Log Directory Writable: ?</img> WP Version: 6.1.1 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ?</img> Language: es_ES External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 8.1.16 PHP Post Max Size: 128 MB PHP Time Limit: 300 PHP Max Input Vars: 10000 cURL Version: 7.84.0 OpenSSL/1.1.1p SUHOSIN Installed: – MySQL Version: 10.3.38-MariaDB-cll-lve Max Upload Size: 128 MB Default Timezone is UTC: ?</img> fsockopen/cURL: ?</img> SoapClient: ?</img> DOMDocument: ?</img> GZip: ?</img> Multibyte String: ?</img> Remote Post: ?</img> Remote Get: ?</img> ### Database ### WC Database Version: 7.4.1 WC Database Prefix: wp_ Tama?o total de la base de datos: 183.90MB Tama?o de los datos de la base de datos: 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Consentimiento de cookies y RGPD: por CookieYes – 3.0.8 Disable Bloat for WordPress & WooCommerce: por Disable Bloat – 3.2.1 FacetWP - Flatsome integration: por FacetWP LLC – 0.4.5 FacetWP - WPML: por FacetWP LLC – 1.3.0 FacetWP: por FacetWP LLC – 4.1.6 FileBird: por Ninja Team – 5.1.5 FluentCRM - Marketing Automation For WordPress: por WP Email Newsletter Team - FluentCRM – 2.7.40 FluentSMTP: por FluentSMTP & WPManageNinja Team – 2.2.4 FluentCRM Pro: por CRM fluido – 2.7.40 Fluent Forms: por Formulario de contacto - WPManageNinja LLC – 4.3.25 Fluent Forms Pro Add On Pack: por Fluent Forms – 4.3.21 Kadence WooCommerce Email Designer: por Kadence WP – 1.5.9 Manage Notification E-mails: por Virgial Berveling – 1.8.4 Fonts Plugin | Google Fonts Typography: por Fonts Plugin – 3.3.7 Permalink Manager Lite: por Maciej Bis – 2.3.1.1 SiteGround Security: por SiteGround – 1.4.1 UpdraftPlus - Backup/Restore: por UpdraftPlus.Com DavidAnderson – 1.23.3 WooCommerce Checkout Manager: por QuadLayers – 7.0.9 WooCommerce Google Analytics Integration: por WooCommerce – 1.6.2 WooCommerce Multilingual & Multicurrency: por OnTheGoSystems – 5.1.2 WooCommerce: por Automattic – 7.5.1 WPML String Translation: por OnTheGoSystems – 3.2.3 YITH WooCommerce Wishlist: por YITH – 3.19.0 ### Inactive Plugins (7) ### ACF Content Analysis for Yoast SEO: por Thomas Kr?ftner ViktorFroberg marol87 pekz0r angrycreative Team Yoast – 3.0.1 Broken Link Checker: por WPMU DEV – 2.0.0 WE-Varnish-Cache: por David (<a >Webempresa.com</a>) – 0.1.2 WP Rocket: por WP Media – 3.10.6 Yoast SEO: por Team Yoast – 20.3 Yoast SEO: WooCommerce: por Team Yoast – 15.6 Yoast SEO Premium: por Team Yoast – 20.2.1 ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Settings ### API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: right Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – Order datastore: WC_Order_Data_Store_CPT ### WC Pages ### Base de la tienda: #35 - /tienda/ Carrito: #671 - /carrito/ Finalizar compra: #37 - /finalizar-compra/ Mi cuenta: #38 - /mi-cuenta/ Términos y condiciones: #606 - /terminos-y-condiciones/ ### Theme ### Name: Flatsome Child Version: 3.0 Author URL: Child Theme: ?</img> Parent Theme Name: Flatsome Parent Theme Version: 3.16.7 Parent Theme Author URL: https://uxthemes.com WooCommerce Support: ?</img> ### Templates ### Overrides: flatsome/woocommerce/archive-product.php flatsome/woocommerce/cart/cart-empty.php flatsome/woocommerce/cart/cart-shipping.php flatsome/woocommerce/cart/cart.php flatsome/woocommerce/checkout/form-checkout.php flatsome/woocommerce/checkout/form-coupon.php flatsome/woocommerce/checkout/terms.php flatsome/woocommerce/checkout/thankyou.php flatsome/woocommerce/content-product-cat.php flatsome/woocommerce/content-product.php flatsome/woocommerce/content-single-product.php flatsome/woocommerce/content-widget-product.php flatsome/woocommerce/global/breadcrumb.php flatsome/woocommerce/global/quantity-input.php flatsome/woocommerce/global/wrapper-end.php flatsome/woocommerce/global/wrapper-start.php flatsome/woocommerce/loop/loop-end.php flatsome/woocommerce/loop/loop-start.php flatsome/woocommerce/loop/pagination.php flatsome/woocommerce/loop/rating.php flatsome/woocommerce/loop/result-count.php flatsome/woocommerce/loop/sale-flash.php flatsome/woocommerce/myaccount/form-login.php flatsome/woocommerce/myaccount/navigation.php flatsome/woocommerce/notices/error.php flatsome/woocommerce/notices/notice.php flatsome/woocommerce/notices/success.php flatsome/woocommerce/product-searchform.php flatsome/woocommerce/single-product/photoswipe.php flatsome/woocommerce/single-product/price.php flatsome/woocommerce/single-product/product-image.php flatsome/woocommerce/single-product/product-thumbnails.php flatsome/woocommerce/single-product/rating.php flatsome/woocommerce/single-product/related.php flatsome/woocommerce/single-product/review.php flatsome/woocommerce/single-product/sale-flash.php flatsome/woocommerce/single-product/share.php flatsome/woocommerce/single-product/short-description.php flatsome/woocommerce/single-product/tabs/tabs.php flatsome/woocommerce/single-product/title.php flatsome/woocommerce/single-product/up-sells.php flatsome/woocommerce/single-product-reviews.php flatsome/woocommerce/single-product.php flatsome/woocommerce/content-product_cat.php ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience product-variation-management settings Daily Cron: ?</img> Next scheduled: 2023-03-27 11:52:01 +02:00 Options: ?</img> Notes: 64 Onboarding: completed ### Action Scheduler ### Completo: 439 Oldest: 2023-02-25 01:28:27 +0100 Newest: 2023-03-26 19:51:39 +0200 Pendiente: 3 Oldest: 2023-03-27 19:51:39 +0200 Newest: 2023-04-18 13:22:18 +0200 ### Status report information ### Generated at: 2023-03-27 12:34:27 +02:00 `
Seems like there are no fatal errors in the log.
Hi @reivorz
I ran a run a conflict test and I confirmed it happens when Flatsome theme and Woocommerce are enabled; it does not on Storefront theme.
I’m glad you were able to find the culprit of your issue here which is the Flatsome theme.
Since this is a third-party plugin which we don’t provide support for (please see our Support Policy), it would be best to reach out to the plugin’s developers for further assistance here.
All the best and hopefully, the issue will be fixed soon.
Thanks!
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