Trying PG for the first time, many errors

  • Resolved finewatson

    (@finewatson)


    2 years ago

    Hi, I am trying your plugin for a possible purchase. So far I checked that I can use it with Dibi, but I can not make any changes to the specs. After saving changes, they go back to default. Also I can not see more than 5 images in the slide, all the rest, whatsomany just show a blank space, as many blank spaces are images not showcased.

    I would sincerely like your feedback. It is strange that the free module has the limitations on changing specs, such as “backgroung colour” on light mode from gray to white, after saved, goes back to gray. Or size of gallery from 1200 x 1200 to 1000 x 1000, after saved, goes back to original.

    This stops me from going further with the purchase.

    Thank you,

    finewatson

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter finewatson

    (@finewatson)

    https://www.watsonart.com/slide-test-pg/

    Plugin Support Nikita Anisimov

    (@nikitaanisimov)

    Dear @finewatson, hello

    Thanks a lot for reaching out and sorry to hear about your issues,

    Could you kindly specify your current free version number of the plugin as well as provide a recording of your actions when attempting to alter the settings?

    I can assure you that the features you mentioned are available for free users and we need to check if there might be any technical issue rather than a paywall,

    Thanks a lot in advance!

    Thread Starter finewatson

    (@finewatson)

    Sure Nikita, it′s a pleasure to help!

    PG Version 1.8.13?

    WordPress: 6.1.1.

    What I can’t find is the Divi Elegant Themes version… but it’s actualized.

    Video: https://www.loom.com/share/4804b36ed2c949c3956e8d8d6822bf7c

    Thread Starter finewatson

    (@finewatson)

    Hi there, news? ??

    Plugin Support Nikita Anisimov

    (@nikitaanisimov)

    Hey there @finewatson ,

    I wanted to reach out and apologize for the delay in getting back to you. I appreciate you taking the time to provide us with the recording, and I want to assure you that our development team has received it and is looking into it.

    I haven’t received any updates from our team just yet, but I will be sure to keep you in the loop as soon as I hear back from them.

    Thanks for your patience, and please let me know if you have any other questions in the meantime.

    Thread Starter finewatson

    (@finewatson)

    Hey Nikita! Thank you for the answer. I look forward any news!

    Jo

    Plugin Support Nikita Anisimov

    (@nikitaanisimov)

    Dear?@finewatson

    I am very sorry but I should ask you to contact our technical team to solve this issue as they requested some additional details,

    please contact us using the?following form. Please mention this forum post link in your email’s subject line.?

    Many thanks in advance!

Viewing 7 replies - 1 through 7 (of 7 total)
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