Trustly not working

  • Resolved Moussaab

    (@moussaab)


    1 month, 1 week ago

    Hello,

    I am using your plugin to use alternative payment methods through paypal. All payments using Trustly are declined. The webhooks are correctly set up.

    Please help

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Femi

    (@femiyb)

    Hello @moussaab

    It would be helpful to clarify which integration option is being used: the integrated button or the standalone gateway. This will allow us to better understand the setup and identify where the issue with Trustly payments might lie. If you could confirm that, it will help in further troubleshooting, especially since webhooks appear to be set up correctly. This distinction may point us toward the right solution.

    Regards,
    Femi

    Thread Starter Moussaab

    (@moussaab)

    Hello @femiyb

    I am using the standalone gateway.

    Regards

    Plugin Support Femi

    (@femiyb)

    Hello @moussaab

    To better judge what could be causing this, we are interested in a copy of your WooCommerce system report and your latest PayPal Payments log files.

    The system report can be accessed from here:
    WooCommerce > Status > Get system report > Copy for support

    You can copy the log files from here:
    WooCommerce > Status > Logs > select “woocommerce-paypal-payments-[…]” in the dropdown and click on view.

    You can share it either here – https://privatebin.syde.com/ or privately with us from here:
    https://paypal.inpsyde.com/docs/request-support/

    Regards,
    Femi.

    Thread Starter Moussaab

    (@moussaab)

    @femiyb I have shared the files through this link: https://paypal.inpsyde.com/docs/request-support/

    please check and let me know.

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @moussaab

    Since the issue has been moved to the private support board, we consider this thread resolved.
    If you still have any questions or if a new problem arises, don’t hesitate to open a new thread.

    Kind regards,
    Krystian

Viewing 5 replies - 1 through 5 (of 5 total)
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