Trusona/Compatibility issue?

  • Resolved Evan

    (@honkyli)


    4 years, 8 months ago

    Hi,

    Recently installed Trusona as it looked very appealing to have on my site but now I’m having issues with the plugin and I have a feeling it might be a compatibility issue with another plugin.

    When I try to log into my Admin Dashboard, the it displays properly for about 2-3 seconds before it disappears and the log in is completely gone and just displays the background color.

    Refreshing displays it again for about 2-3 seconds before it does what I mentioned above again.

    I can give you my link (privately) if you send me your email, that way you can try to replicate the issue or at the very least see what’s happening from my perspective.

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Trusona

    (@hauz)

    Hello there!

    Sorry to hear about your issue.

    You can write to us at [email protected]. Thank you.

    -Trusona

    Plugin Author Trusona

    (@hauz)

    Hi Evan,

    Thanks for reaching out. It seems that the Trusona UI is being covered by the background image in your login page. We will reach out to you shortly via [email protected] to follow up on this.

    – Trusona

    Plugin Support msharma266

    (@msharma266)

    Resolution note –
    Resolved it with Evan on Apr 4, 2020
    Root cause is that another plugin “Login Designer” was interfering with Trusona plugin’s operations.
    Disabling the other plugin resolved the issue.

Viewing 3 replies - 1 through 3 (of 3 total)
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