Truncated name in From field

  • We have a form where in the “from” for the email sent out it has “[your-name]<[your-email]>”.

    At some point in the past I noticed that the emails we received were truncating the “[your-name]” portion.

    So if the submitter put in “Sam” for their name and “[email protected]” for their email, the email would come through from [email protected] but the name listed with the email would just be “Sa”.

    Where I report that same [your-name] field down in the body of the email, there it comes through as “Sam”.

    I have a short name example, but if the supplied name on the form is Eliza Stevenson, it comes through on the email missing the last character ( Eliza Stevenso ).

    Is this a bug, or am I doing something wrong in my config?

Viewing 3 replies - 1 through 3 (of 3 total)

  • I would suggest troubleshooting by disabling all other plugins AND activating a stock WordPress theme (e.g. Twenty-Seventeen). Then send a test email. If there is no truncation then re-activate the theme/plugins one by one (sending a test email after each activation) until you find the conflict.

    Thread Starter snowblow

    (@snowblow)

    Thanks for the suggestion. I’ll plan on doing this test after hours over the weekend.

    Good luck. Let us know how you get on.

Viewing 3 replies - 1 through 3 (of 3 total)
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