trp_language wrong in woocommerce order

  • Resolved friisten

    (@friisten)


    1 year, 6 months ago

    Hi,

    Orders from french users are set as german “trp_language: de-de” in woocommerce orders. this then triggers them the german mails instead of the french ones. I did verify that they really where using the french version of the website when placing the order but woocommerce still put it as “trp_language: de-de” in the order.

    Thanks for your help!

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  • Greetings,

    We deeply apologize for the delayed response.

    There has been a great load on our support team in the past few days, but such a long reply time is very uncommon.

    At the moment we are not 100% sure what might be causing this behaviour.

    Since this looks a lot like a conflict with some other code, the first recommended step is the conflict test (ideally in a staging environment):

    ??Briefly disable all other plugins and enable the default Twenty Twenty theme. Please also disable all add-ons. If this fixes the problem, as it probably will, enable everything one by one, checking each time to see when the problem returns.

    Please let us know when you find the conflict so that we can take a look and see what we can do about it.

Viewing 1 replies (of 1 total)
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