Troubleshooting cause for images to disappear from webpages ?

  • Resolved ziles23

    (@ziles23)


    2 years, 5 months ago

    I’ve recently begun to use CTX feed to export product info and that part has generated and downloaded as expected. However, around the same time, I noticed that my products (specifically images) were not appearing on my webpages. The product title does remain as a clickable link. It’s hard to wrap my head around how the feed could even affect the webpage, but I’ve come to this conclusion by attempting to troubleshoot plugins. I began with woocommerce and started adding them back one by one until CTX feed repeated the issue. Now I’m debating removing CTX feed for another feed provider, but I’m not sure what caused the issue to begin with or how to prevent from happening again. Any ideas?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Ohidul Islam

    (@wahid0003)

    Hi @ziles23

    We are really sorry for the inconvenience. Please go to CTX Feed > Status, click on the Copy Status button and paste the status here.

    Thread Starter ziles23

    (@ziles23)

    Ok, thank you here’s the status. 

    
WooCommerce Version: 6.6.0 - You are using the latest version of WooCommerce.

Product Types: ?  Simple Product [simple]

?  Grouped Product [grouped]

?  External/Affiliate Product [external]

?  Variable Product [variable]

Total Products: WP Query: 75
WC Product Query: 75
Both Query: 75

Product Total by Types.

?  Simple Product: 37

?  Variable Product: 38

?  Product Variations: 262

Product Per Batch: 200

Product Query Type: WC_Product_Query

Default Customer Location: Default Customer Location
Geolocate

Store Address
306 East Morton Street
Bethlehem
US:PA
18015

Multi Language Site: No

Multi Currency Site: No

WP DEBUG Status: WP_DEBUG is false. If you having any issue with the plugin then set WP_DEBUG to true so that you can find the issue from logs. You can learn more about debugging in WordPress from here.

WP CRON: Ok

Upload Directory: Ok - Writable.

Cache Plugin Installed: No.

WordPress Multi Site: No

Home Url: https://www.zachkleemeyerart.com

Site Url: https://www.zachkleemeyerart.com

Version: 6.6.0

Log Directory: /home1/zachklee/public_html/wp-content/uploads/wc-logs/

Log Directory Writable: Yes

WP Version: 6.0

WP Multisite: No

WP Memory Limit: 512 MB

WP Debug Mode: No

WP Cron: Yes

Language: en_US

Server Info: Apache

Php Version: 7.4.28

Php Post Max Size: 516 MB

Php Max Execution Time: 60

Php Max Input Vars: 1000 B

Curl Version: 7.81.0, OpenSSL/1.1.1m

Suhosin Installed: No

Max Upload Size: 512 MB

Mysql Version: 5.6.41

Mysql Version String: 5.6.41-84.1

Default Timezone: UTC

Fsockopen Or Curl Enabled: Yes

Soapclient Enabled: Yes

Domdocument Enabled: Yes

Gzip Enabled: Yes

Mbstring Enabled: Yes

Remote Post Successful: Yes

Remote Post Response: 200

Remote Get Successful: Yes

Remote Get Response: 200

Twenty Seventeen: 3.0

Bluehost (Bluehost): 2.10.1

Jetpack Boost (Automattic): 1.4.2

Jetpack (Automattic): 11.0

SimpLy Gallery Block & Lightbox (GalleryCreator): 2.4.0

CTX Feed (WebAppick): 4.4.67

WooCommerce (Automattic): 6.6.0

Feed Files
https://www.zachkleemeyerart.com/wp-content/uploads/woo-feed/custom/csv/custom-product-feed-for-variations-mgmt.csv
https://www.zachkleemeyerart.com/wp-content/uploads/woo-feed/facebook/csv/product-feed-1-6-13-22.csv

Fatal Errors
No Logs Found.
    Plugin Support ansarybadal

    (@ansarybadal)

    Hi @ziles23

    The status doesn’t contain the error log. Please, keep debug mode enabled from here and send us the updated status again.

    Thank you,

    Plugin Support ansarybadal

    (@ansarybadal)

    Hi @ziles23

    Please, let us know if the above helped you to resolve the issue.
    We will consider and mark this topic resolved in case we don’t get any reply.

    Thank you,

Viewing 4 replies - 1 through 4 (of 4 total)
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