Trouble with Email Notifications

Hello @samancinidesign

I hope you’re well today and thank you for your question!

I’m aware that this questions might sound a bit “lame” but:

– did you double-check spam folders in your inboxes to make sure that notifications didn’t end-up there?

– are all other e-mail from your site working (like e.g. “Lost password” e-mail or user account activation e-mails)?

– the e-mail that these notifications are being sent from is not in the same domain as the site is, right? Have you tried using some e-mail that’s in the same domain?

– are you using any SMTP plugin on site to make WordPress use SMTP instead of its default way to send e-mails? If not, could you give it a try?

There are free SMTP plugins here in plugin repository, could you give it a try just for the sake of testing if it works fine then (so we could narrow down probable reasons for the issue)?

Kind regards,
Adam

So the emails ended up going through 4-5 hours later… Will the SMTP plugin help with that? It’s the only thing I haven’t tried so far.

I added the SMTP plugin and it’s working fine for my gmail address now but not comcast. I added the sender address to my contacts but it’s still taking hours to go through.

Hi, I’m still waiting for an answer on this…

Hello @samancinidesign

Having an SMTP connection should really help with email delivery. Just to make this clear, if you use a Gmail account in a SMTP plugin, are you still having latencies in deliveries?

The mentioned Comcast account, is it used in the SMTP integration or is it the destination inbox that experiences these latencies in delivery?

Please advise,
Dimitris

Ok, I thought I fixed the problem but now it’s worse. All I did was change the reCaptcha version which seemed to work temporarily. Now people are submitting their forms and paying through PayPal but the submissions are not showing up in Forminator anymore. And no confirmation emails are being sent. I need to know what the people ordered… this is pretty unacceptable.

Hello @samancinidesign

If previously – before changing reCaptcha version – submissions were saved but only e-mail notifications were not delivered the reCaptcha wasn’t an issue here and wasn’t related to it.

I’d still say that it’s been a host/e-mail provider level think, especially taking into account what you wrote earlier: that the messages finally arrived, just with a huge delay. This is quite a common sign of either just a “slow” e-mail transport on host (or slowly processing spam filters) or of some rate-limits imposed on sending mails (usually “per hosting account” or “per domain). Such things are causing e-mails to be queued instead of being send immediately and that results in, sometimes huge, delays.

As for things getting worse after reCaptcha version change: apart from switching reCapcha versin in the plugin did you actually generate relevant keys in Google reCaptcha panel? Those keys should be specifically generated for selected version.

Also, could you please check in form settings (in “Behaviour” section) if there are following options enabled:

– “Enable Honeypot protection”? (if yes – disable it)
– “Prevent page caching on form pages”? (if not – enable it)

Kind regards,
Adam

Hello @samancinidesign

I hope you are doing well!

We haven’t heard back from you for a while now so we’ve marked this ticket as resolved. If you do have any followup questions or require further assistance feel free to reopen it and let us know here.

Kind regards,
Nastia