Trouble upgrading to PHP 7.UH-OH!

  • Resolved karlmonger

    (@karlmonger)


    7 years, 4 months ago

    I downloaded SG Optimizer to check PHP compatibility after hearing from WordPress it was preferable to upgrade to PHP 7. I installed and activated the plugin, which when run gave me the message my site was PHP 7-compatible and did I want to upgrade. After clicking the UPGRADE TO PHP 7 button I got an “Upgrading PHP” message. A few hours later (I kept the browser open) I checked and there was no change so I refreshed the page and it looks like my site crashed because I can view only code. Please advise ASAP.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support ivanatanasov

    (@ivanatanasov)

    @karlmonger

    My name is Ivan Atanasov, I am part of the Senior Support team at SiteGround.

    Did you post a support ticket from your User Area so that we can review your website and offer a solution on the matter? If yes, please share the ticket ID in this discussion.

    Thread Starter karlmonger

    (@karlmonger)

    If you mean the user area of WordPress site, well, that is the problem–ever since the incident I cannot access the WordPress platform behind my website. It appears only as code. If you mean another user area, I’m afraid I don’t know where to find that.

    Thread Starter karlmonger

    (@karlmonger)

    Hi, Ivan. I have another, separate WordPress site, and I can access the admin login there as usual. But when I try and access the admin login for my main site I get only code.

    Plugin Author Hristo Pandjarov

    (@hristo-sg)

    SiteGround Representative

    The check can time out because of multiple active plugins or other issues. Please, post a ticket in your Help Desk and we will look into it.

    I have exactly the same issue – can anyone advise?

Viewing 5 replies - 1 through 5 (of 5 total)
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