Trouble shooting with restoring correct backup

Hi support team – i need help please :).

So during November my credit card got stolen and to avoid any risks – i quickly cancelled my card without realizing that it was the card i was using to pay my monthly business plan. So on November the 18th when i logged on to my dashboard to add a new product – everything disappeared, my woocommerce, theme etc –> and my website when back to default.

I was in a major panic but realized it was obviously to do with the payment. Now that i have fixed the payment situation – I have restored my website to what it was via Jetpack backup – See link – https://wordpress.com/activity-log/boxowithjaye.com.

However although it is back to what is was – i am having a few issues on the backend with my dashboard.

1) My images in my media library are not loading – i have to upload them again

2) when i want to edit a product – i can’t seem to change the price or variations as it doesnt show in content, it is just blank.

3) when i go to all my pages – it says at the top that there are 17 pages published but nothing is showing as it says You haven’t published any pages yet.
Would you like to publish your first page? – see link https://wordpress.com/pages/boxowithjaye.com

4) my site identity logo will not load.

5) https://boxowithjaye.com/ – on my home page my video that was playing before is now private – how do i fix that.

6) I cant seem to access the privacy settings when i go settings – general – there is nothing there – see link https://wordpress.com/settings/general/boxowithjaye.com.

please can someone help me as i want to launch my website by the end of today thanks

Kerri ??

• This topic was modified 2 years, 12 months ago by Jan Dembowski. Reason: Moved to Fixing WordPress, this is not an Everything else WordPress topic

The page I need help with: [log in to see the link]