Trouble Saving Settings in Weight Based Shipping Plugin for WordPress

  • Resolved akbarlk

    (@akbarlk)


    7 months, 3 weeks ago

    I am experiencing a persistent issue with the Weight Based Shipping plugin on my live WordPress Woocommerce site. Despite the plugin functioning correctly on the demo website, it fails to save changes in the live environment.

    Website details:

    • WordPress Version: 6.5.2
    • Theme: Digital Storefront
    • PHP Version: 8.1.27
    • MySQL Version: 10.11.7-MariaDB-cll-lve
    • Web Server: LiteSpeed

    On the plugin demo, the functionality is smooth, and changes are retained as expected. However, on my live site, upon attempting to save the edited shipping rules, the process does not complete, and no errors are displayed.

    Could you please advise on what might be causing this discrepancy and how I can resolve it?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Dan

    (@dangoodman)

    The following might be helpful to solve the issue faster:
    – The WooCommerce status report.
    – A copy of the entire browser console right after you click the Save button.

    It is good to know it works for you on the demo site.

    Now, we have to find the difference between it and your setup. Once we know the culprit, we can reproduce the issue, find the reason, and fix it.

    Disable all other plugins and switch to the Storefront theme. Reset your browser’s cache. If saving works now, get things back one at a time until you notice it’s broken again. Now we know the culprit.

    If saving still does not work, check if you have must-use plugins. If so, disable them and repeat the previous step.

    If saving still does not work at this point, reinstall the plugin to ensure its files are not modified. Do not worry about your shipping settings; they are preserved when uninstalled.

    Thread Starter akbarlk

    (@akbarlk)

    Browser Console Output

    WooCommerce Status Report

    Thank you for the prompt response. As requested, please find the URL links to the documents containing the WooCommerce status report and the browser console output captured immediately after attempting to save the settings in the Weight Based Shipping plugin.

    Please let me know if there’s anything else you require or if there are further steps I should follow.

    I appreciate your assistance and look forward to resolving this issue.

    Plugin Author Dan

    (@dangoodman)

    I can see JS errors in the console log. This likely means there is a conflict with a browser extension, another plugin, or theme, or the plugin files have been modified.

    Plugin Author Dan

    (@dangoodman)

    Do you have the ShopEngine plugin activated? If so, could you temporarily disable it to check if it helps?

Viewing 4 replies - 1 through 4 (of 4 total)
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