• Resolved luigire

    (@luigire)


    Hi everyone, I have noticed something very strange. I found duplicate urls of the product categories.
    
    For example
    
    correct url https:// renda.net /cp/fruits/jams/
    
    but there is also https:// renda.net /cp/preserved/jams/ (the parent category preserved has been deleted.
    
    but there is also https:// renda.net /cp/jams/
    
    So one link is tripled.
    
    Please tell me there is a fix for this!
Viewing 9 replies - 1 through 9 (of 9 total)
  • Mirko P.

    (@rainfallnixfig)

    Hi @luigire!

    Kindly check if clearing transients helps here. Go to WooCommerce → Status → Tools:


    Link to image: https://i.imgur.com/G096Y4Q.png

    Let us know how that goes.

    Thread Starter luigire

    (@luigire)

    Hi, thank you for reply me. I tried to do what you said. Nothing changes. Any other ideas?

    Thread Starter luigire

    (@luigire)

    Can anyone help me with this problem? Never had a problem like this with 10 years of using wordpress.

    • This reply was modified 3 years, 4 months ago by luigire.
    Mirko P.

    (@rainfallnixfig)

    Hi there,

    Thanks for getting back to us.

    Can you please share with us the following in order to check this further?

    • System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
    • Your Permalinks Settings: Take a screenshot of your permalink settings under WP dashboard > Settings > Permalinks

    Thanks.

    Thread Starter luigire

    (@luigire)

    OK, here are the requested data

    https://i.ibb.co/vsVVjWf/Immagine.png

    https://i.ibb.co/qmyDmJH/Immagine-2.png

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://renda.net
    Site address (URL): https://renda.net
    WC Version: 5.8.0
    REST API Version: ? 5.8.0
    WC Blocks Version: ? 5.9.1
    Action Scheduler Version: ? 3.3.0
    WC Admin Version: ? 2.7.2
    Log Directory Writable: ?
    WP Version: 5.8.1
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_GB
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.25
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.35-cll-lve
    Max Upload Size: 4 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 5.8.0
    WC Database Prefix: wpxj_
    Total Database Size: 63.51MB
    Database Data Size: 49.93MB
    Database Index Size: 13.58MB
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    wpxj_icl_translate: Data: 1.78MB + Index: 0.15MB + Engine MyISAM
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    wpxj_icl_translations: Data: 0.09MB + Index: 0.15MB + Engine MyISAM
    wpxj_icl_translation_batches: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wpxj_icl_translation_downloads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpxj_icl_translation_status: Data: 1.42MB + Index: 0.02MB + Engine MyISAM
    wpxj_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpxj_mailchimp_carts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wpxj_mc4wp_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpxj_options: Data: 12.53MB + Index: 0.34MB + Engine MyISAM
    wpxj_postmeta: Data: 8.01MB + Index: 1.06MB + Engine MyISAM
    wpxj_posts: Data: 2.29MB + Index: 0.22MB + Engine MyISAM
    wpxj_rank_math_404_logs: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpxj_rank_math_analytics_gsc: Data: 1.96MB + Index: 1.33MB + Engine MyISAM
    wpxj_rank_math_analytics_keyword_manager: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    ### Post Type Counts ###
    
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    acf-field-group: 1
    attachment: 743
    aw_workflow: 4
    cartflows_flow: 1
    cartflows_step: 2
    custom_css: 4
    elementor_font: 1
    elementor_library: 18
    footer: 2
    header: 2
    hm_custom_css: 79
    hm_custom_javascript: 27
    jetpack_migration: 2
    language_switcher: 4
    mc4wp-form: 1
    nav_menu_item: 116
    page: 33
    post: 14
    product: 266
    revision: 153
    shop_coupon: 6
    shop_order: 40
    shop_order_refund: 5
    wfacp_checkout: 9
    xlwcty_thankyou: 3
    yaymail_template: 28
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (25) ###
    
    WPML Multilingual CMS: by OnTheGoSystems – 4.4.12
    Classic Editor: by WordPress Contributors – 1.6.2
    Easy Auto SKU Generator for WooCommerce: by Dan Zakirov – 1.0.8
    Elementor Pro: by Elementor.com – 3.5.0
    Elementor: by Elementor.com – 3.4.7
    EU Cookie Law: by Alex Moss
    Marco Milesi – 3.1.6
    
    JetBlocks For Elementor: by Crocoblock – 1.2.10
    JetSearch For Elementor: by Crocoblock – 2.1.14
    Kadence Pro - Premium addon for the Kadence Theme: by Kadence WP – 1.0.3
    Kelkoogroup Sales Tracking: by Kelkoo Group – 1.0.5
    Klaviyo: by Klaviyo
    Inc. – 2.5.3
    
    Rank Math SEO PRO: by Rank Math – 2.19.0
    Rank Math SEO: by Rank Math – 1.0.75
    TI WooCommerce Wishlist: by TemplateInvaders – 1.28.4
    CTX Feed Pro: by WebAppick – 5.2.99
    Checkout Field Editor for WooCommerce: by ThemeHigh – 1.5.0
    Payment Plugins for Stripe WooCommerce: by Payment Plugins
    [email protected] – 3.3.12
    
    WooCommerce Amazon Pay: by WooCommerce – 2.0.3
    WooCommerce Multilingual: by OnTheGoSystems – 4.12.1
    WooCommerce: by Automattic – 5.8.0
    WP Mail SMTP: by WPForms – 3.1.0
    WPML CMS Nav: by OnTheGoSystems – 1.5.5
    WPML Media: by OnTheGoSystems – 2.6.5
    WPML String Translation: by OnTheGoSystems – 3.1.10
    WPML Translation Management: by OnTheGoSystems – 2.10.8
    
    ### Inactive Plugins (3) ###
    
    Social Login Pro for WooCommerce: by WP Plugin Experts – 1.0.2
    Wordfence Security: by Wordfence – 7.5.6
    WP Fastest Cache: by Emre Vona – 0.9.5
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ?
    
    ### WC Pages ###
    
    Shop base: #10 - /shop/
    Basket: #11 - /basket/
    Checkout: #12 - /checkout/
    My account: #13 - /account/
    Terms and conditions: #2 - /conditions/
    
    ### Theme ###
    
    Name: Kadence Child
    Version: 1.0.19.1618185421
    Author URL: https://www.kadencewp.com/
    Child Theme: ?
    Parent Theme Name: Kadence
    Parent Theme Version: 1.1.8
    Parent Theme Author URL: https://www.kadencewp.com/
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: kadence-child/woocommerce/cart/cart.php
    kadence-child/woocommerce/checkout/review-order.php version 3.8.0 is out of date. The core version is 5.2.0
    kadence-child/woocommerce/emails/email-addresses.php version 3.9.0 is out of date. The core version is 5.6.0
    kadence-child/woocommerce/emails/email-order-items.php
    kadence-child/woocommerce/loop/rating.php
    kadence-child/woocommerce/single-product/price.php
    kadence-child/woocommerce/single-product/short-description.php
    kadence-child/woocommerce/single-product/title.php
    
    Outdated Templates: ?
    					
    					
    						Learn how to update
    
    ### TI WooCommerce Wishlist Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 538
    Oldest: 2021-10-28 01:02:56 +0200
    Newest: 2021-11-04 02:23:07 +0100
    
    Failed: 4
    Oldest: 2021-06-27 07:09:05 +0200
    Newest: 2021-06-29 01:20:44 +0200
    
    Pending: 5
    Oldest: 2021-11-04 17:36:09 +0100
    Newest: 2021-12-03 01:06:07 +0100
    
    ### Status report information ###
    
    Generated at: 2021-11-04 12:33:53 +01:00
    
    Plugin Support Chris M. – a11n

    (@csmcneill)

    Hi again @luigire,

    OK, here are the requested data

    Thank you for providing that!

    I took a peek at all of the permalinks you shared, and I am seeing that the same products are in each category.

    I do know that, sometimes, importing products can create duplicate categories. Have you performed any product imports before identifying this issue?

    Additionally, it is possible that new categories were created without realizing it, especially if a site has hundreds of products like renda.net.

    For the Quince Jam or Peach Jam, could you please provide a screenshot of the categories these products are assigned to?

    Looking forward to hearing from you!

    Thread Starter luigire

    (@luigire)

    Hi

    I have not made any imports. All products have been added manually.

    No unwanted categories have been created. I had created categories which I then deleted, for example:

    “preserved”

    and this is one of the categories left on the urls

    https:// renda.net /cp/preserved/jams/
    https:// renda.net /cp/preserved/olives/
    https:// renda.net /cp/preserved/pesto/

    Here is the screen of the required product categories https://i.ibb.co/Y8dyWC9/Immagine.png

    Zach W

    (@dynamiczach)

    Automattic Happiness Engineer

    Howdy,

    Thanks for that information!

    The screenshot of your permalink settings is helpful:


    Link to image: https://d.pr/i/2fqOaW

    I see that you are using the following:

    * WooCommerce Multilingual: by OnTheGoSystems – 4.12.1

    I’d recommend briefly disabling this and your other WPML plugins to see if that resolves the issue here. Ideally, you try this on a staging site first, or at the very least after taking a full backup (database included) of your live site.

    Let us know how that goes. Thanks!

    Hi @luigire

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. If you have further questions, please feel free to open a new topic.

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