Triggers fatal error when exporting users

  • Resolved dododooo

    (@dam2dam2)


    4 years, 5 months ago

    Hello!

    When exporting user data of roles that have users over 10k, exporting returns fatal error 500 page.
    When trying to export data for roles that have less than 100 people, it works fine.

    The error message when trying to export: “PHP message: PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /public/wp-includes/plugin.php on line 1969188983PHP message: PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /public/wp-includes/class-wp-fatal-error-handler.php on line 67PHP message: PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in Unknown on line 0” while reading response header from upstream

    The site memory limit is set to 256m. Would we have to raise the memory limit or could there be another way around?

    Thanks in advance!

    • This topic was modified 4 years, 5 months ago by dododooo.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter dododooo

    (@dam2dam2)

    Update: Raised the memory limit to 512m but still causes 500 error. I’m not sure if raising the memory more would solve this.

    Plugin Author Daniel Loureiro

    (@loureirorg)

    Hi, thanks for reporting this. I am a little busy today, but I will take a look at this later.

    Plugin Author Daniel Loureiro

    (@loureirorg)

    Sorry for the late reply. I have just published a new version, 0.6.0, that fixes this issue. Now it only uses about 15mb of memory regardless of the number of users.

    If after updating it you still experience issues, just let me know.

Viewing 3 replies - 1 through 3 (of 3 total)
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