Tried Update Elementor plug, Fatal Crash, failed to open stream: No such file

  • Resolved brianabbeysecondsite

    (@brianabbeysecondsite)


    4 years, 6 months ago

    WP Dashboard showed Elementor plug-in needed updating. I tried and site crashed. Elementor cannot be activated now. Generated these error messages:

    Warning: require(/home/u319604226/domains/brianabbeywriter.com/public_html/wp-content/plugins/elementor//includes/autoloader.php): failed to open stream: No such file or directory in /home/u319604226/domains/brianabbeywriter.com/public_html/wp-content/plugins/elementor/includes/plugin.php on line 647

    Fatal error: require(): Failed opening required ‘/home/u319604226/domains/brianabbeywriter.com/public_html/wp-content/plugins/elementor//includes/autoloader.php’ (include_path=’.:/opt/alt/php73/usr/share/pear’) in /home/u319604226/domains/brianabbeywriter.com/public_html/wp-content/plugins/elementor/includes/plugin.php on line 647

    Site currently in RECOVERY MODE
    Elementor shows to be version 2.9.9
    Wordpress 5.4.1
    Php 7.3
    Theme: UltraPress 1.0.6
    Host: Hostinger

    I am tech illiterate but went to message boards and then watched instructional videos to do the following before submitting help ticket:

    I deactivated all plug-in’s. Everything worked fine until I tried to activate Elementor.
    I purged cache and deactivated it.
    I changed theme to 2020.
    I looked at root folder on Hostinger site but did not see WP_DEBUG. I think if it’s running in recovery mode the value for WP_DEBUG is true.

    I built the site using Elementor last week and everything ran fine until today’s attempted update.

    The page I need help with: [log in to see the link]

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