Tried this today

  • Tried to install the plug-in then created a form. When I saved it the message Error: Please reinstall the plugin. did this several times and still go the error. Plugin has been deleted.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Sona

    (@support-web-dorado)

    @steve_williams_wp,

    The message means that the plugin database tables have not been properly created. This is not a plugin issue, it might be due to database connection error during the installation of the plugin or it might be due to database table permissions(e.g. the user you are adding the plugin with has no rights to create new tables). In any case we will be happy if you could contact our support team at support[at]web-dorado.com. We will fix your issue as soon as possible. Thank you.

    Thread Starter steve_williams_wp

    (@steve_williams_wp)

    Hello Sona, I am the administrator and full access rights throughout. unfortunately we have had to give up on this plugin and have now found an alternative.
    Appreciate your reply.
    Steve

    Sona

    (@support-web-dorado)

    @steve,

    In any case, as already mentioned this is not a plugin issue. Maybe it was an installation process issue. But if you still want us we will be happy to help you out and point out what is the cause of the issue. It is really important for us to help out each and every client. We do not want to have any unsatisfied clients.

    Thread Starter steve_williams_wp

    (@steve_williams_wp)

    Well the installation ran smoothly with no issues. It was only after I spent time creating a form and then saved it that the error message appeared. Anyway, I do not wish to take up anymore of your time. As mentioned we now have an alternative that works perfectly. Steve

Viewing 4 replies - 1 through 4 (of 4 total)
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