Translation set not known in WooCustomizer

If the theme authors provide a valid POT (template) file in their theme you will be able to translate all the strings they have made available.

If the strings come from some other plugin, then this applies to the authors of that instead. Do the strings come from WooCustomizer? Can you provide a link for it?

Ciao Tim thank you for your reply.

The theme has the string but the support team says that the problem is that we are using polylang and not WPML. At the moment we haven’t got the budget for WPML. I don’t understand why the only problem is related to these 2 tabs. The other tabs and translations work perfectly. Also the Review is correctly translated to Italian……

I can’t comment on polylang or WPML, or on commercial themes.

My plugin is a file editor. Its job is to sync available source strings to a PO file and allow you to save translations into MO files which WordPress can load. If it hasn’t done its job then please provide details. If it has done its job then I can’t help you with your problem.

Your original Topic title suggest that Loco Translate is not configured to understand WooCustomizer. Is this still something you are asking about?

Yes, here the link of the message I get when I open loco translate and I click on plugin-> woocustomizer

https://www.alimentaribellagio.com/wp-content/uploads/2020/06/Schermata-2020-06-02-alle-12.34.34.png

thank you

What file is that?

The Italian file that ships with woocustomizer belong to Freemius, but these strings are from woocustomizer. Did you create the file? How?

Ciao,
The Italian was missing so I’ve added it… Clicking on add new language..

Thank you Tim, I’m sorry but I’ve never used loco translate before but it works perfectly for everyting and not with Woocustomizer…

Clicking add a new language for the main woocustomizer does not produce this warning when I do it.

Have you attempted to configure the bundle?

How should I configure it in the right way?

You don’t need to configure anything to edit the woocustomizer files. The extra files you see are part of the Freemius plugin that comes bundled inside woocustomizer. We’re not discussing these as far as I’m aware. Your screenshot shows strings from woocustomizer, so I’m trying to work out why what you’re seeing is not what I’m seeing.

What do you want me to do? I mean.. Shall I try to do something that you suggest?

Thank you so much

I only want to know what you’ve done differently, so I can reproduce your problem. If you don’t know what it could be then this is a dead end.

ok, it’s clear.
All the other plugins and theme translations are working perfectly with Loco translate.
The only problem I got is with woocustomizer. So I’ve tried to create a new language (as I need Italian) so I’ve clicked on add language in Woocustomizer section in Loco translate.
Done that, I see that it’s now working anyway…….
And the error shown is the one I’ve sent you the picture about: Translation set not known in WooCustomizer

That’s what I’m facing…

I’m sorry that you could have not helped me.