translation problem,

Hi @jkriester

Thanks for reaching out and providing detailed information. It sounds like your WooCommerce site is sticking to English despite changing the WordPress language settings.

Just wondering, do you have any translation plugins that could be changing things? Please check for updates on your plugins or WordPress itself, updates might be causing issues with the language settings.

If all looks good, could you send over your system status report? You’ll find it in WooCommerce, under Status, click “Get system report” and then “Copy for support.” That way, I can take a closer look at your site’s setup for any other clues.

Looking forward to getting this sorted out.

Hi,

Thank you for your quick reply. I made a fresh install. So now the only plugin installed is the Woocommerce plugin. And the site language is set to Dutch. Please see the pictures below also: language set to Dutch or German: Woo stays in English.

Site:

https://doorsafe.eu/winkelwagen/

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Hi @jkriester,

Thanks for providing more details about the issue.

When you change your dashboard language, you might need to prompt WordPress to install the WooCommerce language pack for the selected language.

To do this, go to Dashboard > Updates in your site’s admin area. Scroll to the bottom and update the translation pack.

This will install and update the WooCommerce language pack for the chosen language.

Hello jkriester,

Thank you for your reply.

I was able to replicate the same issue on my test site.
The problem is that after you change the language there is a notice to update the language pack.
You can find it under Dashboard → Updates. Once you update the language pack, translations will appear.

Here is a screenshot of your reference:

Let me know if this step resolves the issue or not.

Best regards.

Hi,

Unfortunately this doesn’t work.

1. The language packs are installed, please see the screenshot I provided earlier. It shows Dutch and some other languages as installed
2. There are no availability of language updates at Dashboards > Updates. So there is no button I can press to make woo update the language pack.

So unfortunately this bug remains unsolved. You have any other suggestions?

I am happy you hear you experience the same bug.

Hi @jkriester ,

To clarify, the languages shown in the screenshot represent the available options, not necessarily the installed language packs. When you select or change a language, the corresponding WooCommerce language pack is usually made available for update under Dashboard > Updates > Translation.

To address the issue, try switching the language back to English, saving the settings, and then switching to Dutch again. Save the settings once more, then go to Dashboard > Updates, scroll down to the translation section, and check if a language pack update is available.

I selected Dutch and German. And both have no updates available. See shots below. So suggesting to do these update are not a solution, as there are no updates available.

Do you have a solution for this?

Maybe can fix the actual bug the causes this?

Hi @jkriester,

Thank you for sharing all the details and the screenshot—it’s clear you’ve done a lot to troubleshoot this, and I really appreciate the effort you’ve put in so far!

Can you please ensure that the user profile’s language setting is set to ‘Site Default’ and inform us of the outcome? Here is a screenshot of what I mean: https://snipboard.io/rZDqEB.jpg

Thank you.

Yes it is. See below. And after checking this I changed the language again to German, Dutch and back to English and Dutch no result. And I checked for language packs updates, but there are no updates I can do.

I just did a complete delete of WP + databases. And reinstalled WP + Woo as the only plugin. I selected many languages. Even Afrikaans. Afrikaans gave me the opportunity to do a language pack update. After doing that update this bug stays the same: whatever language I select, Woo stays in English on both backend and frontend. Woo is not following the Language settings of WP.

Pls escalate this issue, I need a solution for this bug please.

@jkriester Don’t cross post into other people’s topics that way. I’ve archived those replies.

Could you provide a solution for this bug please?

Hello jkriester,

Thank you for your reply.

Could you provide a solution for this bug please?

Please note that we cannot replicate the issue which suggests this is not a WooCommerce issue but an issue specific to your site. Having said that, I am here to help you resolve this issue.

To troubleshoot further, please share the following details with me.
1- Latest System Status Report.
2- Error log under WooCommerce > System Status > Logs.
3- Screenshot of your Profile page where language is selected. (Hide your username and other personal information)
4- Screenshot of your Settings page where Site Language is selected.

I realize you have already shared some of this information, but I would appreciate it if you could share it again. This will help me see the full picture of the situation.

You may use https://snipboard.io to share images with me.

Looking forward to your response. ??

Best regards.

I am confuse, you earlier said this: “I was able to replicate the same issue on my test site.”

So are you or are not able to replicate this issue on a new install?

I just found out that the cause is mainly my host wpengine. That company has just gone downhill so bad.

But I do think there is something wrong with woo too , because it should not be necessary to do the language update after switching languages. If I switch language woo should just follow that setting, just like any other plug-in does, without having to update the language.

But this ticket can be closed: main cause was wpengine host.