Translation bug for non logged in users

  • Resolved internass

    (@internass)


    4 years, 9 months ago

    When visitors to my website are not logged into facebook they see messenger in English. Only when logged in they see there local Dutch language. Can this be fixed?
    I read in another thread I can add code but do not know how to add this exactly to the facebook-messenger-customer-chat.php file

Viewing 4 replies - 1 through 4 (of 4 total)

  • I have the same observation (in French)

    Plugin Author Facebook

    (@facebook)

    Hi,

    Thanks for the question. Could you share the website url where you are facing this issue so we can take a look?

    Regards
    Facebook Team

    Thread Starter internass

    (@internass)

    Hi
    the website url is https://casanass.nl/

    Regards

    Plugin Author Facebook

    (@facebook)

    Hi @internass,

    Thanks for providing the website url. When you setup the chat plugin via wordpress and specify the greeting text, it is by default only configured for logged-in user. That is the reason why for logged out user/browsing in incognito mode, you are seeing that the default greeting text is shown which is in English.

    To change that, you will need to make a minor change on the facebook-messenger-customer-chat.php file. You will need to add the logged_out_greeting properties and specify the logged-out user greeting text.

    Example on how to do it: https://prnt.sc/tlhtps

    We also support other form of customization and the way to do it is very similar to the above, you will need to identify certain properties you would like to change and specify it in the messenger-customer-chat.php file. https://developers.facebook.com/docs/messenger-platform/discovery/customer-chat-plugin/#customization

    Regards
    Facebook Team

Viewing 4 replies - 1 through 4 (of 4 total)
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