Translating the Instructions

Hi @frankopazo,

thanks for reaching out!

Good questions. I can see where the manual is not clear enough about this!

You need to generate your own secret key string. There are “random string generators” online which you can use. Choose one below 40 characters with letters, numbers and special characters.

Let’s say your string is rsCrL52Gm6KefDWVY5h27HQLP2MWWS (don’t use it!) then the code that gets into the wp-config.php file is

define( 'HELPSCOUT_SECRET_KEY', 'rsCrL52Gm6KefDWVY5h27HQLP2MWWS' );

This string also goes into the Secret Key option in Help Scout.

Let me know if this helps.

Happy Holidays!

Thanks,
Thomas

Hi Thomas, thanks for taking the time to help.

I still unclear, during the creation process for the custom app, one field is ‘Secret Key’ that based on Helpscout instruction is a number that I have to choose.

If that is correct, I have created my Secret Key and I have placed it in the mentioned field.

Then how to generate your random string? and where to place it if there is no field for the random string in the custom app on helpscout?

I have added this to my wp config and still not working.

define( ‘MYRANDOMGENERATEDKEYFORTHECUSTOMAPP’, ‘ANOTHERRANDOMGENERATEDSTRING’ );

but I still getting this issue: Invalid signature

Please advise, thank you.

Hi frankopazo,

the HELPSCOUT_SECRET_KEY string in the code is a static value. It is identical for everyone. You only change what in your last example is ANOTHERRANDOMGENERATEDSTRING.

So given your example, it should look like this:

define( ‘HELPSCOUT_SECRET_KEY’, ‘MYRANDOMGENERATEDKEYFORTHECUSTOMAPP’ );

I hope this makes sense now.

Thanks,
Thomas

Thanks, Thomas, I did my best but it is not working, I got the premium plugin to set up my front end ticket submission but this part is not working for me.

Sad, thanks again for your time and support.

Regards

Finally, I got it sorted, seems that this plugin it is not necessary if we have the premium plugin, and the instructions from this one are not compatible with the premium plugin installed.

Fallback URLs recommended are completely different in this free plugin and in the premium one.

Likely that was the mess I had.

Thanks again!

Hey frankopazo,

I am happy to read that you were able to resolve the problem.

> Fallback URLs recommended are completely different in this free plugin and in the premium one.

There is no premium plugin related to my EDD Help Scout plugin. Is it possible that you confused it with a solution from someone else?

Thanks,
Thomas