Hi there,
First you need understand that some themes and plugins are not translatable. The developers must set the strings as translatable in order to it work.
You could try installing a plugin like Loco Translate, then try translating it.
If you can’t do it, so you should contact your theme developers.
In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations.
Try looking into your theme developers Kutethems Team.
Forum volunteers are also not given access to commercial products, so they would not know why your commercial theme or plugin is not working properly. This is one other reason why volunteers forward you to the commercial product’s vendors. The vendors are responsible for supporting their commercial product.
