• Hi there,

    I installed the JetPack plugin because I wanted to activate the Publicize and Sharing functions of JetPack.

    I am having real difficulty connecting my Twitter and LinkedIn accounts to Publicize.

    And the Share buttons are not working on the website. When I click on a social media icon to share a post, nothing happens.

    Here’s an example post https://earthandsea.com.au/unplug/

    Can you please help me?

    Warm regards
    Merryn

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    I am having real difficulty connecting my Twitter and LinkedIn accounts to Publicize.

    Could you tell me more? Do you receive errors when trying to connect? If so, could you paste them here?

    And the Share buttons are not working on the website. When I click on a social media icon to share a post, nothing happens.

    Could you try to deactivate the plugin adding the arrows used to navigate to older posts? It might be what’s causing the issue.
    If that doesn’t help, could you try switching to one of the default themes for a few minutes and let me know if the problem remains?

    Thread Starter earthseacreative

    (@earthseacreative)

    Hi Jeremy,

    thanks for your reply.

    The difficulty connecting Twitter & LinkedIn appears to have resolved itself after I deactivated JetPack and reactivated.

    Could you try to deactivate the plugin adding the arrows used to navigate to older posts? It might be what’s causing the issue.

    The navigational arrows are a part of the theme.

    If that doesn’t help, could you try switching to one of the default themes for a few minutes and let me know if the problem remains?

    I activated Twenty Fourteen and the share buttons are working. So it seems to be a theme/plugin conflict.

    Any ideas how I can resolve this? Do I need to contact the theme developer?

    Look forward to hearing from you.

    Warm regards
    Merryn

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    So it seems to be a theme/plugin conflict.

    Any ideas how I can resolve this? Do I need to contact the theme developer?

    Looking at your theme’s information, I realize that the theme author is a colleague of mine ?? I’ll ask her to take a look and get back to you as soon as I know more.

    In the meantime, could you try to download and reinstall the version of the theme available in the right sidebar of this page?
    https://theme.wordpress.com/themes/spun/

    Let me know if it helps.

    Thread Starter earthseacreative

    (@earthseacreative)

    Thank you so much for your help Jeremy.

    I will reinstall Spun later tonight. Thank you.

    Thread Starter earthseacreative

    (@earthseacreative)

    Hi Jeremy

    I downloaded the WordPress.com version of Spun as instructed.
    The share button issue is still present with the WordPress.com version, and I can’t add my logo to the header.

    So I’ve reverted to the Spun theme that I installed via www.remarpro.com.

    Not sure how we can resolve the share button issue. I may need to investigate changing themes if I can’t offer a share button ?? I really love Spun, so hoping we can work out a way to resolve the issue.

    I did notice that when I hover over the share button the end of the URL is as follows:

    earthandsea.com.au/unplug/?share=pinterest&nb=1

    Not sure if the ?share=pinterest&nb=1 part of the URL has anything to do with the issue?

    Anyway I look forward to hearing from you.

    Warm regards
    Merryn ??

    Plugin Contributor Richard Archambault

    (@richardmtl)

    Hi there!

    I’m following up on this for Jeremy. I tried the sharing buttons on my own site, and although they are misaligned when using the official buttons (I have reported this problem to the author already), I didn’t have any issues actually clicking the buttons. If you wanted to switch back to Jetpack’s sharing module to see if I can reproduce the problem on your site, just let me know and I’ll take a look. Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Share buttons & Publicize function not working on WordPress 3.8 or 3.8.1’ is closed to new replies.