Transational e-mail problems

Hi cabqualitymanager,

Thanks for reaching out.

Could you please share the below-mentioned information to have a better understanding of the issue?

1. Your WooCommerce system status report (WooCommerce>status>system status report).
2. Fatal error log?(WooCommerce > status > logs > fatal-error).

Here attached:

` WordPress Environment</p> <p class=””>WordPress address (URL): https://192.168.0.70<br>Site address (URL): https://192.168.0.70<br>WC Version: 8.3.1<br>REST API Version: ? 8.3.1<br>WC Blocks Version: ? 11.4.9<br>Action Scheduler Version: ? 3.6.4<br>Log Directory Writable: ?<br>WP Version: 6.4.1<br>WP Multisite: –<br>WP Memory Limit: 1 GB<br>WP Debug Mode: ?<br>WP Cron: ?<br>Language: it_IT<br>External object cache: – Server Environment</p> <p class=””>Server Info: Apache/2.4.52 (Ubuntu)<br>PHP Version: 7.4.33<br>PHP Post Max Size: 8 MB<br>PHP Time Limit: 30<br>PHP Max Input Vars: 1000<br>cURL Version: 7.81.0<br>OpenSSL/3.0.2</p> <p class=””>SUHOSIN Installed: –<br>MySQL Version: 8.0.35-0ubuntu0.22.04.1<br>Max Upload Size: 2 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database</p> <p class=””>WC Database Version: 8.3.1<br>WC Database Prefix: wp_<br>Dimensione totale database: 83.20MB<br>Dimensione dati database: 54.33MB<br>Dimensione indice database: 28.87MB<br>wp_woocommerce_sessions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB<br>wp_woocommerce_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDB<br>wp_woocommerce_attribute_taxonomies: Dati: 0.02MB + indice: 0.02MB + motore InnoDB<br>wp_woocommerce_downloadable_product_permissions: Dati: 0.02MB + indice: 0.06MB + motore InnoDB<br>wp_woocommerce_order_items: Dati: 0.05MB + indice: 0.02MB + motore InnoDB<br>wp_woocommerce_order_itemmeta: Dati: 0.14MB + indice: 0.14MB + motore InnoDB<br>wp_woocommerce_tax_rates: Dati: 0.02MB + indice: 0.06MB + motore InnoDB<br>wp_woocommerce_tax_rate_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB<br>wp_woocommerce_shipping_zones: Dati: 0.02MB + indice: 0.00MB + motore InnoDB<br>wp_woocommerce_shipping_zone_locations: Dati: 0.02MB + indice: 0.03MB + 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0.02MB + motore InnoDB<br>wp_wpum_fieldmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB<br>wp_wpum_fields: Dati: 0.02MB + indice: 0.03MB + motore InnoDB<br>wp_wpum_fieldsgroups: Dati: 0.02MB + indice: 0.03MB + motore InnoDB<br>wp_wpum_registration_formmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB<br>wp_wpum_registration_forms: Dati: 0.02MB + indice: 0.00MB + motore InnoDB<br>wp_wpum_search_fields: Dati: 0.02MB + indice: 0.00MB + motore InnoDB<br>wp_wpum_stripe_invoices: Dati: 0.02MB + indice: 0.00MB + motore InnoDB<br>wp_wpum_stripe_subscriptions: Dati: 0.02MB + indice: 0.00MB + motore InnoDB<br>wp_wt_iew_action_history: Dati: 0.17MB + indice: 0.00MB + motore InnoDB<br>wp_wt_iew_mapping_template: Dati: 0.02MB + indice: 0.00MB + motore InnoDB<br>wp_yith_wcwl: Dati: 0.02MB + indice: 0.02MB + motore InnoDB<br>wp_yith_wcwl_lists: Dati: 0.02MB + indice: 0.03MB + motore InnoDB Post Type Counts</p> <p class=””>acf-field: 1<br>acf-field-group: 1<br>attachment: 777<br>blocks: 6<br>courses: 1<br>custom_css: 1<br>customize_changeset: 17<br>elementor_library: 1<br>featured_item: 23<br>groovy_menu_preset: 1<br>is_search_form: 4<br>lesson: 1<br>nav_menu_item: 84<br>oembed_cache: 8<br>page: 182<br>post: 312<br>product: 1560<br>product_variation: 1<br>psppnotif_workflow: 2<br>revision: 2521<br>sh4_calendar: 9<br>sh4_employee: 7<br>sh4_shift: 2<br>sh4_shifttype: 6<br>shop_order: 75<br>shop_order_refund: 1<br>tablepress_table: 15<br>topics: 2<br>tutor_enrolled: 1<br>wcapf-filter: 4<br>wcapf-form: 1<br>wp_global_styles: 2<br>wp_navigation: 1<br>wpcf7_contact_form: 7<br>wpdmpro: 286 Security</p> <p class=””>Secure connection (HTTPS): ?<br>Il tuo negozio non utilizza HTTPS. Scopri di più su HTTPS e certificati SSL .<br>Hide errors from visitors: ? Active Plugins (23)</p> <p class=””>Advanced Custom Fields PRO: by Delicious Brains – 5.12<br>Checkout Field Editor and Manager for WooCommerce: by Acowebs – 2.2.17<br>Contact Form 7: by Takayuki Miyoshi – 5.8.4<br>Download Manager: by W3 Eden<br>Inc. – 3.2.83</p> <p class=””>Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5<br>Groovy Menu (free): by Grooni.com – 1.4.3<br>Post Views Counter: by dFactory – 1.4.3<br>Product Import Export for WooCommerce: by WebToffee – 2.3.7<br>TablePress: by Tobias B?thge – 2.2.3<br>Ajax add to cart per WooCommerce: by QuadLayers – 2.2.7<br>Advanced Order Export For WooCommerce: by AlgolPlus – 3.4.4<br>Order Splitter for WooCommerce: by Fahad Mahmood – 4.9.4<br>WooCommerce Direct Checkout: by QuadLayers – 3.3.0<br>WooCommerce: by Automattic – 8.3.1<br>Hustle: by WPMU DEV – 7.8.2<br>WP Debugging: by Andy Fragen – 2.11.22<br>WP Go Maps (formerly WP Google Maps): by WP Go Maps (formerly WP Google Maps) – 9.0.27<br>WP Mail Logging: by WP Mail Logging Team – 1.12.0<br>WP Mail SMTP: by WP Mail SMTP – 3.10.0<br>Post View Count: by Naresh Parmar – 1.8.4<br>WP User Manager: by WP User Manager – 2.9.8<br>Sequential Order Numbers for WooCommerce: by WebToffee – 1.5.7<br>YITH WooCommerce Wishlist: by YITH – 3.27.0 Inactive Plugins (4)</p> <p class=””>Akismet Anti-spam: Spam Protection: by Automattic – Anti-spam Team – 5.3<br>Duplicator: by Duplicator – 1.5.7.1<br>ShiftController: by plainware.com – 4.9.46<br>Tutor LMS: by Themeum – 2.4.0 Settings</p> <p class=””>API Enabled: –<br>Force SSL: –<br>Currency: EUR (€)<br>Currency Position: right_space<br>Thousand Separator: .<br>Decimal Separator: ,<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)</p> <p class=””>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)</p> <p class=””>Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: –<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages</p> <p class=””>Shop base: ? La visibilità della pagina dovrebbe essere pubblica<br>Carrello: #12 – /cart/<br>Pagamento: #13 – /checkout-ordine/<br>Il mio account: #14 – /my-account/<br>Termini e condizioni: ? La pagina non è impostata Theme</p> <p class=””>Name: Flatsome Child<br>Version: 3.0<br>Author URL:<br>Child Theme: ?<br>Parent Theme Name: Flatsome<br>Parent Theme Version: 3.15.4<br>Parent Theme Author URL: https://www.uxthemes.com/<br>WooCommerce Support: ? Templates</p> <p class=””>Overrides: flatsome/woocommerce/archive-product.php<br>flatsome/woocommerce/cart/cart-empty.php versione 3.5.0 è obsoleta. La versione attuale è 7.0.1<br>flatsome/woocommerce/cart/cart-shipping.php versione 3.6.0 è obsoleta. La versione attuale è 7.3.0<br>flatsome/woocommerce/cart/cart.php versione 3.8.0 è obsoleta. La versione attuale è 7.9.0<br>flatsome/woocommerce/checkout/form-checkout.php<br>flatsome/woocommerce/checkout/form-coupon.php versione 3.4.4 è obsoleta. La versione attuale è 7.0.1<br>flatsome/woocommerce/checkout/terms.php<br>flatsome/woocommerce/checkout/thankyou.php versione 3.7.0 è obsoleta. La versione attuale è 8.1.0<br>flatsome/woocommerce/content-product-cat.php<br>flatsome/woocommerce/content-product.php<br>flatsome/woocommerce/content-single-product.php<br>flatsome/woocommerce/content-widget-product.php<br>flatsome-child/woocommerce/emails/admin-new-order.php<br>flatsome-child/woocommerce/emails/customer-completed-order.php<br>flatsome-child/woocommerce/emails/customer-processing-order.php<br>flatsome/woocommerce/global/breadcrumb.php<br>flatsome/woocommerce/global/quantity-input.php versione 4.0.0 è obsoleta. La versione attuale è 7.8.0<br>flatsome/woocommerce/global/wrapper-end.php<br>flatsome/woocommerce/global/wrapper-start.php<br>flatsome/woocommerce/loop/loop-end.php<br>flatsome/woocommerce/loop/loop-start.php<br>flatsome/woocommerce/loop/pagination.php<br>flatsome/woocommerce/loop/result-count.php<br>flatsome/woocommerce/loop/sale-flash.php<br>flatsome/woocommerce/myaccount/form-login.php versione 4.1.0 è obsoleta. La versione attuale è 7.0.1<br>flatsome/woocommerce/myaccount/navigation.php<br>flatsome/woocommerce/notices/error.php<br>flatsome/woocommerce/notices/notice.php<br>flatsome/woocommerce/notices/success.php<br>flatsome/woocommerce/product-searchform.php versione 3.3.0 è obsoleta. La versione attuale è 7.0.1<br>flatsome/woocommerce/single-product/photoswipe.php<br>flatsome/woocommerce/single-product/price.php<br>flatsome/woocommerce/single-product/product-image.php versione 3.5.1 è obsoleta. La versione attuale è 7.8.0<br>flatsome/woocommerce/single-product/product-thumbnails.php<br>flatsome/woocommerce/single-product/rating.php<br>flatsome/woocommerce/single-product/related.php<br>flatsome/woocommerce/single-product/review.php<br>flatsome/woocommerce/single-product/sale-flash.php<br>flatsome/woocommerce/single-product/share.php<br>flatsome/woocommerce/single-product/short-description.php<br>flatsome/woocommerce/single-product/tabs/tabs.php<br>flatsome/woocommerce/single-product/title.php<br>flatsome/woocommerce/single-product/up-sells.php<br>flatsome/woocommerce/single-product-reviews.php<br>flatsome/woocommerce/single-product.php<br>flatsome/woocommerce/content-product_cat.php</p> <p class=””>Outdated Templates: ?</p> <pre class=”wp-block-code”><code> Scopri come aggiornare</code></pre> <p class=””>Admin</p> <p class=””>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page</p> <p class=””>Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-virtual-downloadable<br>product-external-affiliate<br>settings<br>async-product-editor-category-field</p> <p class=””>Daily Cron: ? Next scheduled: 2023-12-06 13:33:42 +01:00<br>Options: ?<br>Notes: 86<br>Onboarding: completed Action Scheduler</p> <p class=””>Completato: 14.398<br>Oldest: 2023-11-06 06:12:06 +0100<br>Newest: 2023-12-06 08:00:15 +0100</p> <p class=””>Operazione non riuscita: 3<br>Oldest: 2023-11-24 12:41:29 +0100<br>Newest: 2023-12-05 14:43:59 +0100</p> <p class=””>In attesa: 3<br>Oldest: 2023-12-06 08:45:47 +0100<br>Newest: 2023-12-07 08:00:15 +0100 Status report information</p> <p class=””>Generated at: 2023-12-06 08:39:43 +01:00<br>`

Fatal error log:

transactional-emails-2023-12-05-33802efb453638c0a166aa11b61c347b.log

Hi?cabqualitymanager,

Thank you for providing the status report. However, it appears that the fatal error log we requested earlier is missing.

We’d like to inform you that we have released a new version (v1.5.8) of our plugin with a couple of bug fixes and stability improvements. We recommend that you update the plugin on your site and check whether it resolves the issue. In case the issue persists, kindly share the fatal error log from that specific instance.

Hi,

Today I tried using the plugin again with the new version v1.5.8, but the problem persists.

Here the fatal error log:

transactional-emails-2024-01-02-33802efb453638c0a166aa11b61c347b.log

2024-01-02T07:52:48+00:00 CRITICAL Transactional email triggered fatal error for callback wp_mail

Thanks for the support.

Hi?cabqualitymanager,

Thanks for getting back in touch and sharing the information.

We haven’t received the fatal error log from your last message. If you encounter difficulties sharing it here, you can share it with us privately using this link. This will assist us in assessing the issue more effectively.

Hi,

I’ve Tried to download the fatar error log with WP Debugging. Here the log:

PHP Warning?Transactional email triggered fatal error for callback wp_mail in /var/www/html/wp-content/plugins/woocommerce/includes/class-wc-emails.php on line 181

Is it complete now?

Hi cabqualitymanager,

Thanks for sharing the information. Based on our analysis, we could not replicate the issue you reported. We suspect that the issue may be related to the parameter passing. To resolve this issue, we recommend a modification in our plugin. We utilize a WooCommerce hook called ‘woocommerce_before_resend_order_emails.’ Currently, it passes only one parameter, and adjusting this to two parameters may resolve your current issue.

Here’s a step-by-step guide to implement this change:

1. Navigate to the following directory: Plugins → Plugin file editor → Sequential Order Numbers for WooCommerce- → includes → class-wt-advanced-order-number.php
2. Locate the code snippet:
   add_action( ‘woocommerce_before_resend_order_emails’, array( $this, ‘set_sequential_number’ ), 10, 1 );
3. Modify it to:
   add_action( ‘woocommerce_before_resend_order_emails’, array( $this, ‘set_sequential_number’ ), 10, 2 );
4. Click on “Update File”.

This adjustment may positively impact the plugin’s functionality. Please apply this change and let us know if it resolves the issue.

Hi?cabqualitymanager,

As we did not receive any response or follow-up questions from you, we will assume you got this working to your requirements. If you still have any more questions for us, please open a new thread, because we will mark this one as resolved.

Hi,

I’m sorry but i was out of office for a few weeks.

Today i’ve tried to resolve this issue by following your instructions, but unfortunately the problem still remains.

The fatal error log is the same:

2024-02-15T11:16:12+00:00 CRITICAL Transactional email triggered fatal error for callback wp_mail