• Resolved Kim

    (@gkkb3)


    My payouts/transactions are not processing through Square. My inventory is synced, but the main reason I downloaded this plugin to for my WordPress website is to be able to have my payment transactions process through Square. How can this my fixed? Is there something wrong with my settings that I am missing?

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @gkkb3,

    Did you enable the Square payment method? For better assistance, can you provide screenshots showing the issue on your end? For screenshots, you may use https://snipboard.io – please follow the instructions on that page, then paste the URL in this thread.

    Additionally, please can you share a copy of the following:

    • System Status Report: Navigate to WooCommerce → Status. Select Get System Report and then Download for Support.
    • Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs. (Make sure you have enabled debug mode in the Square settings.)

    You could copy and paste your reply or share it via Mozilla Community Pastebin and share the link here. This will help us investigate further and provide you with a more accurate solution.

    In the meantime, you can run a conflict test to help you identify the cause of the issue. More info: https://woo.com/document/how-to-test-for-conflicts/

    Let us know how that goes for you.

    Thread Starter Kim

    (@gkkb3)

    Status Report:

    ` WordPress Environment
    
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    Accelerated Mobile Pages: by Ahmed Kaludi<br>Mohammed Kaludi – 1.0.93.2
    
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    Shop base: #19 - /shop/<br>Cart: #349 - /cart/<br>Checkout: #350 - /checkout/<br>My account: #351 - /my-account/<br>Terms and conditions: ? Page not set Theme
    
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    PW WooCommerce Gift Cards Pro: License key: PW-6567de2517520<br>Result: success<br>Cached: 2024-02-18 Square
    
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    Environment: Production<br>Debug Mode: Off Admin
    
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    Complete: 210,172<br>Oldest: 2024-01-18 14:24:24 -0600<br>Newest: 2024-02-18 14:15:06 -0600
    
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    Pending: 15<br>Oldest: 2024-02-18 14:15:07 -0600<br>Newest: 2024-02-23 09:43:41 -0600 Status report information
    
    Generated at: 2024-02-18 14:15:49 -06:00<br>`
    Thread Starter Kim

    (@gkkb3)

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @gkkb3,

    Thanks for sharing additional information.

    Unfortunately, we can’t access the screenshot as no images were uploaded. Can you please reupload and share it again?

    Additionally, can you please disconnect and reconnect your Square account again? Also, ensure you have enabled debug mode in the Square setting before making another test transaction.

    If the issue continues, please can you share a copy of the following:

    • Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.

    You could copy and paste your reply or share it via Mozilla Community Pastebin and share the link here. This will help us investigate further and provide you with a more accurate solution.

    In the meantime, you can run a conflict test to help you identify the cause of the issue. More info: https://woo.com/document/how-to-test-for-conflicts/

    Let us know how that goes for you.

    Thread Starter Kim

    (@gkkb3)

    Hello, were you able to review the screenshots and log information provided? The Square credit card option is still greyed out at checkout on the website so I assume that is part of the problem.

    ?? hey @gkkb3

    I understand the issue persists, therefore, I went ahead with taking a look at the page at https://gimmekissesbeauty.com/checkout/.

    It appears console errors are logged. Below, I am attaching a screenshot, for reference.

    Direct link to image: https://snipboard.io/oDE7m4.jpg

    As a next step, in troubleshooting this, kindly go ahead with providing us with the information requested by my colleague in the previous message here.

    We look forward to your response. In the meantime, please let us know if you have any further questions or concerns.

    Thread Starter Kim

    (@gkkb3)

    Here is another copy of the log:

    ` WordPress Environment
    
    WordPress address (URL): https://gimmekissesbeauty.com<br>Site address (URL): https://gimmekissesbeauty.com<br>WC Version: 8.6.1<br>REST API Version: ? 8.6.1<br>WC Blocks Version: ? 11.8.0-dev<br>Action Scheduler Version: ? 3.7.2<br>Log Directory Writable: ?<br>WP Version: 6.4.3<br>WP Multisite: –<br>WP Memory Limit: 1 GB<br>WP Debug Mode: ?<br>WP Cron: ?<br>Language: en_US<br>External object cache: – Server Environment
    
    Server Info: Apache<br>PHP Version: 7.4.33<br>PHP Post Max Size: 512 MB<br>PHP Time Limit: 12000<br>PHP Max Input Vars: 8000<br>cURL Version: 7.87.0<br>OpenSSL/1.1.1w
    
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    aoc_popup: 2<br>attachment: 426<br>atum_supplier: 4<br>custom_css: 1<br>elementor_font: 3<br>elementor_library: 7<br>elementor-hf: 4<br>mc4wp-form: 1<br>nav_menu_item: 32<br>oembed_cache: 2<br>page: 46<br>popup: 5<br>popup_theme: 8<br>post: 18<br>product: 69<br>product_variation: 88<br>revision: 4667<br>rs_elements: 5<br>shop_coupon: 32<br>shop_order: 76<br>shop_order_refund: 2<br>sp_wps_shortcodes: 2<br>wcpcsu-custom-post: 1<br>wp_global_styles: 1<br>wpcf7_contact_form: 2<br>wpcf7r_action: 1<br>wpcode: 2<br>wpforms: 2 Security
    
    Secure connection (HTTPS): ?<br>Hide errors from visitors: ?Error messages should not be shown to visitors. Active Plugins (49)
    
    Accelerated Mobile Pages: by Ahmed Kaludi<br>Mohammed Kaludi – 1.0.93.2
    
    Afterpay Gateway for WooCommerce: by Afterpay – 3.8.4<br>ATUM Inventory Management for WooCommerce: by Stock Management Labs? – 1.9.36.2<br>Chatra Live Chat + ChatBot + Cart Saver: by Chatra – 1.0.11<br>Classic Editor: by WordPress Contributors – 1.6.3<br>Contact Form 7: by Takayuki Miyoshi – 5.8.7<br>Customer Reviews for WooCommerce: by CusRev – 5.40.1<br>Elementor Pro: by Elementor.com – 3.7.3<br>Elementor: by Elementor.com – 3.19.2<br>Essential Addons for Elementor: by WPDeveloper – 5.9.10<br>Exclusive Addons Elementor Pro: by Exclusive Addons – 1.5.7<br>Exclusive Addons Elementor: by Exclusive Addons – 2.6.9<br>Feeds for YouTube: by Smash Balloon YouTube Team – 2.1.4<br>Elementor Header & Footer Builder: by Brainstorm Force<br>Nikhil Chavan – 1.6.25
    
    Image Optimizer by Elementor – Compress, Resize and Optimize Images: by Elementor.com – 1.2.0<br>WPCode Lite: by WPCode – 2.1.8<br>LoginPress: by LoginPress – 3.0.5<br>Mailchimp for WooCommerce: by Mailchimp – 3.6<br>MC4WP: Mailchimp for WordPress: by ibericode – 4.9.11<br>NotificationX: by WPDeveloper – 2.8.2<br>Order Export & Order Import for WooCommerce: by WebToffee – 2.4.8<br>Popup Anything - A Marketing Popup: by WP OnlineSupport<br>Essential Plugin – 2.8
    
    Popup Maker: by Popup Maker – 1.18.2<br>PW WooCommerce Gift Cards Pro: by Pimwick<br>LLC – 1.472
    
    Rank Math SEO: by Rank Math – 1.0.213<br>Shortcode Elementor: by RSTheme – 1.0.3<br>SliceWP Pro: by SliceWP – 1.0.5<br>SliceWP: by SliceWP – 1.1.9<br>Squirrly SEO (Newton): by Squirrly – 12.3.17<br>UpdraftPlus - Backup/Restore: by UpdraftPlus.Com<br>DavidAnderson – 1.24.1
    
    Waitlist woocommerce( Back in stock notifier ): by – 2.5.3<br>Woo Discount Rules PRO 2.0: by Flycart – 2.6.2<br>Discount Rules Core: by Flycart – 2.6.3<br>Woo Donations: by Geek Code Lab – 4.1<br>WPC Product Bundles for WooCommerce: by WPClever – 7.3.7<br>Product Slider and Carousel with Category for WooCommerce: by WP OnlineSupport<br>Essential Plugin – 2.8.1
    
    Product Slider for WooCommerce: by ShapedPlugin LLC – 2.7.0<br>WooCommerce Google Analytics Integration: by WooCommerce – 1.8.14<br>WooCommerce Multiple Free Gift: by lilmonkee – 1.2.3<br>WooPayments: by Automattic – 7.2.0<br>WooCommerce - ShipStation Integration: by WooCommerce – 4.3.9<br>WooCommerce Square: by WooCommerce – 4.5.0<br>WooCommerce: by Automattic – 8.6.1<br>WP Mail SMTP: by WP Mail SMTP – 3.11.1<br>Redirection for Contact Form 7: by Qube One Ltd. – 3.1.2<br>WPForms Lite: by WPForms – 1.8.6.4<br>WPLoyalty: by wployalty – 1.2.8<br>Smart Coupons for WooCommerce Pro: by WebToffee – 2.0.5<br>YITH WooCommerce Wishlist: by YITH – 3.30.0 Inactive Plugins (10)
    
    Exclusive WebGL: by DevsCred.com – 1.0.0<br>Newsletter: by Stefano Lissa & The Newsletter Team – 8.1.4<br>Premium Addons for Elementor: by Leap13 – 4.10.21<br>Shield Security: by Shield Security – 19.0.7<br>Smart Custom 404 error page [404page]: by Peter Raschendorfer – 11.4.4<br>Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.41<br>Uncanny Automator: by Uncanny Automator<br>Uncanny Owl – 5.5.0.1
    
    WooCommerce Product Carousel Slider: by AazzTech – 3.3.5<br>Wordpress Patch CVE-2024-46188: by WordPress – 1.0.0<br>WP File Manager: by mndpsingh287 – 7.2.2 Must Use Plugins (1)
    
    Elementor Safe Mode: by Elementor.com – 1.0.0 Settings
    
    API Enabled: –<br>Force SSL: –<br>Currency: USD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>pw gift card (pw-gift-card)<br>simple (simple)<br>subscription (subscription)<br>variable (variable)<br>variable subscription (variable-subscription)<br>woosb (woosb)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)
    
    Connected to Woo.com: ?<br>Enforce Approved Product Download Directories: –<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages
    
    Shop base: #19 - /shop/<br>Cart: #349 - /cart/<br>Checkout: #350 - /checkout/<br>My account: #351 - /my-account/<br>Terms and conditions: ? Page not set Theme
    
    Name: Astra<br>Version: 4.6.5<br>Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ? Templates
    
    Overrides: – WooPayments
    
    Version: 7.2.0<br>Connected to WPCOM: Yes<br>WPCOM Blog ID: 208975660<br>Account ID: acct_1Mm4nhCHXphcwAmK<br>Payment Gateway: Enabled<br>Test Mode: Disabled<br>Enabled APMs: card<br>WooPay: Disabled<br>WooPay Incompatible Extensions: No<br>Apple Pay / Google Pay: Disabled<br>Fraud Protection Level: basic<br>Multi-currency: Disabled<br>Public Key Encryption: Disabled<br>Auth and Capture: Enabled<br>Documents: Disabled<br>Logging: Enabled Pimwick Plugins
    
    PW WooCommerce Gift Cards Pro: License key: PW-6567de2517520<br>Result: success<br>Cached: 2024-02-23 Square
    
    Environment: Production<br>Tokenization Enabled: ?<br>Debug Mode: Save to Log Cash App Pay (Square)
    
    Environment: Production<br>Debug Mode: Off Admin
    
    Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>product-external-affiliate<br>product-grouped<br>product-linked<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page
    
    Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field
    
    Daily Cron: ? Next scheduled: 2024-02-23 20:29:27 -06:00<br>Options: ?<br>Notes: 120<br>Onboarding: skipped Action Scheduler
    
    Canceled: 3<br>Oldest: 2024-02-08 20:31:59 -0600<br>Newest: 2024-02-19 08:36:00 -0600
    
    Complete: 234,562<br>Oldest: 2024-01-22 18:19:18 -0600<br>Newest: 2024-02-22 18:11:15 -0600
    
    Failed: 552<br>Oldest: 2022-09-22 13:41:53 -0500<br>Newest: 2024-02-17 11:08:18 -0600
    
    Pending: 13<br>Oldest: 2024-02-22 18:15:23 -0600<br>Newest: 2024-02-28 11:10:49 -0600 Status report information
    
    Generated at: 2024-02-22 18:14:56 -06:00<br>`
    Thread Starter Kim

    (@gkkb3)

    2024-02-23T00:00:23+00:00Notice Starting step cycle: validate_products Additional context2024-02-23T00:00:23+00:00Notice Completed job step: validate_products (Validated products: 5) Additional context2024-02-23T00:00:23+00:00Notice Completed step cycle: validate_products (0.01s) Additional context{ “_legacy”: true }2024-02-23T00:00:23+00:00Notice Starting step cycle: extract_category_ids Additional context2024-02-23T00:00:23+00:00Notice Completed job step: extract_category_ids (Extracted categories: 5) Additional context2024-02-23T00:00:23+00:00Notice Completed step cycle: extract_category_ids (0.01s) Additional context2024-02-23T00:00:23+00:00Notice Starting step cycle: refresh_category_mappings Additional context2024-02-23T00:00:24+00:00Notice Request Request method: uri: batchRetrieveCatalogObjects user-agent: WooCommerce-Square/4.5.0 (WooCommerce/8.6.1; WordPress/6.4.3) headers: Array ( ) body: duration: 0.42063s CONTEXT: {“_legacy”:true} 2024-02-23T00:00:24+00:00Notice Response Response code: 200 message: headers: Array ( [0] => HTTP/2 200 [date] => Fri, 23 Feb 2024 00:00:24 GMT [content-type] => application/json [content-length] => 564 [cf-ray] => 859b30359df20fb7-LAX [cf-cache-status] => DYNAMIC [content-encoding] => gzip [strict-transport-security] => max-age=631152000; 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    Thread Starter Kim

    (@gkkb3)

    Please let me know if there is anything else you need to see.

    Thread Starter Kim

    (@gkkb3)

    Can something be done on my side through the plugin? Or it’s not that simple?

    Hey, @gkkb3!

    Thank you for sharing the logs. I was not able to find anything wrong with it.

    Were you able to try what my colleague suggested?

    • Disconnecting and connecting Square again
    • Running a conflict test (I’ll share more info on that below in case you haven’t done it yet)

    To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.

    If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from.

    — Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.

    — Also, you can consider using a plugin like Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it is helpful to disable plugins without affecting your current site visitors.

    — It is important to consider as well a staging functionality in case you would not like to touch your production site (you can ask your host if they offer this service), or you can use WP Staging for quickly spinning up a new test site.

    You can find more about this in this guide.

    Please let us know about your findings.

    Looking forward to your reply.

    Have a wonderful day!

Viewing 11 replies - 1 through 11 (of 11 total)
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