Transactionnal email not accept multiple attachment

  • Resolved shercal

    (@shercal)


    1 year, 11 months ago

    Hello,

    when i send emails with multiple attachments smtp send only one. By using a competing solution the emails have many attachments.

    (edit: attachment size is 500ko)

    Thanks for your help

    • This topic was modified 1 year, 11 months ago by shercal.
    • This topic was modified 1 year, 11 months ago by shercal.
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  • Plugin Support alexisbienayme

    (@alexisbienayme)

    Hello @shercal

    Thanks for reaching out today.

    I’d like to inform that we only allow single attachments to be included in email templates/campaigns.

    You’re able to read this on our documentation under “Advanced Options” here: https://help.sendinblue.com/hc/en-us/articles/209587285–Creating-an-email-campaign

    The reason for this is that it creates larger emails, which are not always supported by email systems. We only allow one attachment to limit the total size of the email since the maximum total size of your newsletter must be less than 5 MB.

    With that being said, your feedback and code suggestions have been forwarded to our technical team for future consideration.

    Hope this clarifies. Please let us know if you have any questions or concerns

    Best Regards,

Viewing 1 replies (of 1 total)
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