Transaction x 3

Forgot to mention this is on version 1.5.2

Hi Matthias,

I have the same configuration as mkdev and am having the same problem. The plugin is creating three different transaction IDs for each order and charge the order total for each transaction. So, a 30euro yearly subscription is charging customers 90 euros total.

Note: My subscriptions are variable.

Any idea what’s happening here? For now I’ve unset Paymill as a payment method for subscription products.

Here’s some additional info that might help. I checked each transaction in the Paymill cockpit and saw that:

1. The 1st transaction is a ‘preauthorization’.
2. The 2nd transaction has a description of ‘Subscription#sub_…’.
3. The description of the 3rd transaction is the WooCommerce order number.

I’ve also just noticed that I’m getting failed payments when customers use a coupon with a subscription. The Paymill error is ‘40301 RESPONSE_DATA_3D_AMOUNT_CURRENCY_MISMATCH: currency / amount mismatch’. I’ll open another thread for this.

Hi,

could you check wether there is a success status on each subscription? e.g. the preauthorization subscription should be a bogus. Nevertheless, this “bogus” will be fixed in v1.6.

Kind regards,

Matthias

Sure here are the status and status codes for each transaction for the subscription I mentioned in my first message.

1st transaction – Status: Preauthorization, Status code: 20000
2nd transaction – Status: Closed, Status code: 20000
3rd transaction – Status: Closed, Status code: 20000

Hope that helps. Let me know if you would like any other information. Thanks for your work on this plugin.

Hi,

ok, that’s not good ?? The problem is, that issue occurs on some installations and on some not. I’m currently working on v1.6. which brings completely rewritten payment process. As this requires complex coding and heavy testing, I can not announce a release date at the moment, but it will ultimately solve that problem. Until that I’d recommend not using that subscription payment feature when the issue occurs on your installation.

Kind regards,

Matthias

OK, no worries. I appreciate your work on this plugin. I have unset Paymill on subscription orders to avoid this problem. It works perfectly on non-subscription transactions.

Before refundng the customer, I wanted to make sure that the ‘preauthorization’ did actually charge the customer. The total of the three transaction in the Paymll dashboard is 90euros, that 30euros x 3. So, I’m assuming it has charged them. The second and thrid transactions are marked as closed (green dot). The first transaction (the preauthorization) is not marked with a green dot. Can you confirm this?

I’ll try to find some time to test v1.6 to help you out.

Thanks

As far as I know, a green dot means, money has been transfered and a red dot means it hasn’t. But you may ask your Paymill Support via ticket system to make it sure.

One of the next two updates will contain testable WooCommerce support. There are good chances for a new beta release next week.

OK, thanks for the help Matthias. I’ll look for the new beta release next week.

after more testing, I am getting now just 2X the transaction.

Status Preauthorization 20000 RESPONSE_SUCCESS (no chargin)
#Order Status Closed 20000 RESPONSE_SUCCESS (charging)
#Subscription Status Closed 20000 RESPONSE_SUCCESS (charging)

On the 1.4.9 changelog of wc subscription there are some mentions of duplicate fees:

* Fix: do not duplicate order fees
* Fix: when using PayPal’s PDT and IPN, do not create a duplicate order on subscription sign-up

https://www.woothemes.com/changelogs/extensions/woocommerce-subscriptions/changelog.txt

Isn’t there a possibility to be related to this?

yeah, that could relate to each other. Did you tried that fixed v1.4.9 subscription’s addon yet? I will try it next week.

If it helps, my triple charge problem happened with WC Subscriptions v1.4.9.

I haven’t heard back from Paymill support about the preauthorization charge. It doesn’t apper to be charging the customer but for some reason the preauthorization charge amount is being included when I view the transaction total on the Paymill dashboard.

Yes, this happend on the 1.4.9 version.

please check wether the issues reported here still occur on latest v1.6 beta. If yes, please add a reply on v1.6 beta support topic.