Transaction Unsuccessful Error on Payment Gateway

  • Resolved alignedweb

    (@alignedweb)


    4 months, 3 weeks ago

    Hello Nexi Support Team,

    I’m reaching out regarding an issue with our payment gateway integration. When attempting to complete a transaction on our site, I’m redirected to the following URL: ecommerce.nexi.it/ecomm/ecomm/DispatcherServlet, where I receive the message, “We are sorry but the transaction was not successful.”

    Could you please assist in identifying the cause of this issue?

    Please let me know if there’s any other information or logs you need to resolve this. I appreciate your support in resolving this as quickly as possible.

    Thank you,
    Michael Thomas

    The page I need help with: [log in to see the link]

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