Transaction SHA Error

  • When a customer processes a payment its goes through Barclaycards 3D secure fine and get’s authorised to which we can seen in there admin portal.

    The issue occurs when the customer is then redirected back to the website. For some reason they are being redirected back to the checkout page when our website used to tell them the order has been successfully placed.

    What are then seeing in Woo Commerce is the orders are automatically being cancelled and displays this error message in the notes

    SHA Error: BE69575DC953FBCD5568DE493FE7416ABDCE108C == 1F9814F050BB17A2DDBA67542E625AEB06814901 Order status changed from Pending payment to Cancelled.

    I’ve checked the SHA IN & SHA OUT matches in the admin panel to what is in the Barclaycard portal.

    Our website used to work fine. The only changes we have made is updating the Woo-commerce plugin to 4.0

    Really ugent issue as it’s impacting current customers.

    The page I need help with: [log in to see the link]

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