Transaction email delivery issue

  • Resolved dptmute

    (@dptmute)


    1 year, 5 months ago

    Transactional emails are not delivered to personal domain-based email addresses. But, delivered properly to gmail, outlook destinations.

    I tried changing the provider from AWS SES to Sendinblue (Brevo), etc. Yet, the same issue persists.

    All the above is fixed if I use WP Mail SMTP plugin. WP Mail SMTP don’t allow SES for unpaid users.

    Is there a bug in FluentSMTP plugin? It used to work well. Since 2-3 weeks, it appear stopped working. Test email not working too. Thank you!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Amimul Ihsan Mahdi

    (@amimulihsanmahdi)

    Hello @dptmute,

    Would you please check the Email Log in Fluent SMTP and click on a specific email that are not sent? After that, please select Technical Information as shown in the screenshot and provide us a screenshot of the tab.

    Let me know the update.

    Thank you

    Thread Starter dptmute

    (@dptmute)

    Thank you. The following is the screenshot of tech information for email that is not delivered,

    https://prnt.sc/pTaN-F_JmQLl

    Test email delivered to outlook.com: https://prnt.sc/DNMFl8R0mKBN

    I tried different private domain emails, none are delivered. But, delivers to outlook, gmail, etc. I also moved from SES to Sendinblue, still the same issue. When I use another plugin, no issues to deliver. Thank you again!

    Plugin Support Amimul Ihsan Mahdi

    (@amimulihsanmahdi)

    Hello there,

    Can you please check the spam folder of the private domain emails and check whether emails are on spam? The technical information does not shows any errors and usually that indicates that Fluent SMTP sends the email fine.

    Let me know the update.

    Thank you

    Thread Starter dptmute

    (@dptmute)

    Sorry, I did several checks. None of the email is delivered to Spam/Junk. It used to work well, not anymore with FluentSMTP after V5 update. Similar Brevo setup with WP Mail SMTP works fine. Thank you!

    Plugin Support Amimul Ihsan Mahdi

    (@amimulihsanmahdi)

    Hello there,

    We need to test it out. Can you please share the details here so that we can take a deeper look?

    Thank you

Viewing 5 replies - 1 through 5 (of 5 total)
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