Tracks Pro plugin update does not work

  • Hi there,
    I did the Track Pro update, but the system replies that it is not authorized.

    “Update failed, the download did not go well, unauthorized”

    What does it mean?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Theme Author Ben Sibley

    (@bensibley)

    Hey there,

    This usually means the license key has expired, but it can also happen if the site was transferred from one domain to another. In that case, resetting the license key by clicking Deactivate button and then the Activate button will fix the issue.

    If you need further assistance with this, please send me an email at [email protected] so I can lookup your account.

    Thanks!

    Thread Starter emmediemme

    (@emmediemme)

    Thank you Ben, so So I should buy a new license to update the plugin?

    Thread Starter emmediemme

    (@emmediemme)

    I’m on the site now and I don’t read that the license is annual. Certainly, while respecting your work, it seems rather unusual to buy $ 50 a year for a license to have the site updated

    Theme Author Ben Sibley

    (@bensibley)

    The pricing table on the site says it comes with 6 months of priority support and updates, and the FAQ section below outlines the parameters of the licensing.

    Renewing is optional, so if you’d like to get the new updates you can renew, but if you’d prefer not to, you can keep using your current version or Tracks Pro for as long as you’d like.

Viewing 4 replies - 1 through 4 (of 4 total)
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