Tracking status keep showing pending

  • Resolved mingyan109

    (@mingyan109)


    1 year, 7 months ago

    We have been using ParcelPanel for a few months and it works very well but recently we met a problem the shippment status keeps showing pending. Actually the tracking info updated a few days ago from courier website. We installed secturiy plugin Wordfence Security and WPBruiser a week ago for junk signups but we have deactived and deleted the plugins the problem still exits. Now everytime when I go to ParcelPanel/Home I see a notice: Failed to connect to ParcelPanel.Can’t connect website. Your kind help is highly appreciated!

    https://prnt.sc/HOX_lQ0Nd6eF

    https://prnt.sc/kbpuEeR7QeEm

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter mingyan109

    (@mingyan109)

    Sorry it’s my first time using lightshot. The last message image URL is not workable. Below is the right link:

    https://prnt.sc/mTueUgd6AeOl

    https://prnt.sc/Y75qL3uOAJZ-

    Plugin Support Jessie

    (@ppjessie)

    Hi there,

    Thanks for reaching out to us, hope you are doing well.

    This issue may be affected by the security policy you added before, our system can no longer successfully push the information to your store. Could you please contact our official email address: [email protected]? We will reply to your email with detailed solutions. Thank you so much!

    Kind regards,

    Parcel Panel Team

    Thread Starter mingyan109

    (@mingyan109)

    Many thanks for your reply! I will contact your support team by mail.

    Kind regards

    Ivy

    Plugin Support Jessie

    (@ppjessie)

    Hi Ivy,

    We have resolved this issue via email and I will mark it as resolved here. If you have any further questions, please feel free to contact us!

    Best regards,
    ParcelPanel order tracking
    Jessie

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Tracking status keep showing pending’ is closed to new replies.