Tracking Links (display error, not working)

  • Resolved psorn

    (@psorn)


    2 months ago

    Hi there,

    Since a couple of updates, the trackings link are not displayed correctly and the customer emails are not working properly anymore.

    1.) Tracking link in the customer confirmation email is now showing html code (e.g., <a href=”https://www.dhl.de/en/privatkunden/dhl-sendungsverfolgung.html?piececode=XX&#8221; target=”_blank”>XX</a>) instead of just a clickable tracking number as before.

    2.) Customer emails are not being sent anymore (confirmed via terms & condition is selected on send customer email (shipping label settings))

    Thank you!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Saleem Summour

    (@sal4sup)

    Hi there,

    The issues you’re describing with tracking links showing raw HTML and customer emails not being sent could be caused by a conflict with another plugin or a custom email template override in your WooCommerce setup.

    Please check the following:

    1. Plugin Conflict: Temporarily disable other plugins (except DHL and WooCommerce) and test if the issue persists.
    2. Custom Email Templates: Verify if you are overriding any WooCommerce email templates in your theme or child theme. If so, ensure they are updated and compatible with the latest version of the DHL plugin.

    Let us know if the issue continues after performing these checks, and we’ll assist you further.

    Plugin Author Abdalsalaam Halawa

    (@abdalsalaam)

    Hello @psorn
    Please note that we released v3.8.0 to address this issue.
    thank you!

    Thread Starter psorn

    (@psorn)

    @abdalsalaam Thank you!

    Plugin Author Saleem Summour

    (@sal4sup)

    Hello @psorn,

    We wanted to check in and see if the solution worked for you. Your feedback is important to us, and if everything is running smoothly, we’d be grateful if you could take a moment to share your experience by leaving a review here.

    Thank you for choosing our plugin, and feel free to reach out if you need further assistance!

    Best regards,

    Thread Starter psorn

    (@psorn)

    @sal4sup Everything works again now, thank you!

Viewing 5 replies - 1 through 5 (of 5 total)
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