Tracking link is not correct

Hi @salbi40312122,
Can you please share both DHL Germany and Deutsche Post tracking links so we can update them?
Thanks

Hi @zorem ,

Many thanks for your reply. Here are both links:

DHL Germany

https://www.dhl.com/de-en/home/tracking.html

Deutsche Post

https://www.deutschepost.de/sendung/simpleQuery.html?locale=en_GB

Hi @salbi40312122,

We updated the tracking URL of Deutsche Post DHL to AST’s shipping providers list, please sync the shipping providers list to update the information on your store.

To sync the provider’s list, navigate to WooCommerce > Shipment Tracking > Shipping Providers, and from the top-right drop-down menu, click on Sync Providers.

You can read more about Sync providers on our documentation

Thanks,

Hi @zorem ,

Many thanks for updating the Deutsche Post link, I’ve checked it and it works perfectly now. But for some reason the DHL Germany provider it doesn’t generate a link when I add the shipment tracking information in my order.

The only providers I’ve got activated are Deutsche Post and DHL Germany. I say this because there is another provider called Deutsche Post DHL that it may get confused with the ones I’ve got, but this last one is not the one I’m using.

You can find the link to the screenshots of this below, so you can understand what I mean.

https://ibb.co/ZHZGKWD

https://ibb.co/jk1yZj6

https://ibb.co/H4LLktr

Many thanks for your help,
Looking forward to hearing from you

Best regards,
Sabina

I can’t open the screenshot.

Try this one and let me know if you have any issues

https://postimg.cc/gallery/pR110C4

Hi @zorem ,

Were you able to check the screenshot link I sent in my last reply? This is a bit urgent for us as we’re opening our online shop next week and need to have this ready for the launching.

Thank you so much,
Regards

Hi, we updated the DHL Germany tracking link, can you sync the shipping providers list now and try again?

Hi @zorem ,

Many thanks for updating it, it’s working perfectly now.

You can close this thread ??

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