Tracking link doesn’t work

Hi @bllthelabel, Which shipping provider you use or you use custom shipping provider?

Hi,

I use DHL and PostNL for the Netherlands.

@bllthelabel you will need to provide more details of issue in order for us to understand.
I also asked to know if you use the predefined providers of custom providers you created?

Hi,

I use the predefined providers.

This is the link generated as track&trace link in the email:
https://email.bllthelabel.com/c/eJwtjrFuwyAURb8GbyB4YOIMDFZcK0PSDt26YcByGwzUEPf3i6tKR2c4usO1ylg6yeZTAQXKGOUVAYIwMkA_nHp-6qHjLxdxQYJO3pfFeT05T0xcm0Uxw2fotACw59lYIduKlMKetZbzrBuvllJSRrxHMFa-4vOHpJhL8CT4o_Ex5YL4kBNOweOgdxxD2fG3Z7hs2jwOOQQcAav7v4RdwP955O_3j7cro60E0fGultdbVctaNlybTQXy0HmN9f6aIt5dKM_N5eP_L0eoS_Q

Hi, this is not the link that AST generates.

Hi,

This is the link that appears in the email. What could be the cause of this and how could I adjust this?

CWatch the Shipping Providers setup video on our documentation.
make sure its synched, check that other links from the email are working, you can also deactivate all plugins and keep AST and WC and try again

Hi let you know if you need further assistance