Tracking information not added to Order completion mail

  • Resolved gelebijtjes

    (@gelebijtjes)


    5 years ago

    Hi,

    When I have an order which is status=”in progress” and I put in a Track&Trace code (“Edit all tracking number”) for my custom carrier (DHL Benelux, https://www.dhlparcel.nl/nl/consument/volg-je-pakket?tc=TRACKING_CODE). I select the 2 checkboxes: “Save order as completed” and “Send e-mail if tracking code changes”. If I then save it my order gets saved as completed, my customer receives an email that the order is completed, but that e-mail doesn’t include the tracking code and link. If I then send a note to the customer, then the tracking code is included in the e-mail.

    P.S. I have selected status=completed and status=customer note as the order statuses that should include the track & trace information.

Viewing 3 replies - 1 through 3 (of 3 total)
  • kimvt1991

    (@kimvt1991)

    Hi,
    Thank you for reporting this problem.

    If you check “Send e-mail if tracking code changes”, an individual email including tracking code will be sent.

    So even you do not check “Send e-mail if tracking code changes”, tracking code was supposed to be included in all emails that you choose in plugin settings/woocommerce emails.

    I will check and fix this issue in next update.
    Best regards

    Thread Starter gelebijtjes

    (@gelebijtjes)

    Thanks. Looking forward to the fix. When do you expect the next update will be released?

    kimvt1991

    (@kimvt1991)

    Hi,
    It will be released next week.
    Best regards

Viewing 3 replies - 1 through 3 (of 3 total)
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