Tracking Information not added to emails

Hi @gatsman,
Can you please share the Add tracking options panel screenshot and the order email screenshot?
Thanks

Hello zorem,
Thank you for the time you spend on checking my issue.
Here are the info you requested and please let me know if you need anything else.
https://ibb.co/bvCY052

• This reply was modified 3 years, 1 month ago by gatsman.

We checked this but we couldn’t replicate this issue in our development store. Can you please switch to the default WooCommerce Storefront theme and check again?

It’s an active eshop so i will make a duplicate make the test and get back to you.
I could even give you admin access if it would speed things up for you.

• This reply was modified 3 years, 1 month ago by gatsman.

Well i did a duplicate of the eshop, deactivated all plugins (except Woocommerce & ASTFW) and changed the theme to Twenty Twenty-One
Still it does not add the tracking info inside the mail when i set it to shipped. ??

Hi @gatsman,
We checked it with only Woocommerce & AST and with the Twenty Twenty-One theme but we can’t replicate any issue on our end.
Thanks,

Thank you for your time but please don’t mark this as resolved

• This reply was modified 3 years, 1 month ago by gatsman.

Hello I am having the same issue @zorem. But my php HTML for the Completed email is showing a section of code in the shipping tracking section that references our previous shipping plugin “shipwire” even after I deactivated it. I cannot get the HTML to update to include reference to the tracking coming from your plugin. See code below. Can you help please?

<?php $package_count = 0; ?>
<?php foreach ( $SwOrder->tracking_packages as $id => $package ) : ?>
<tr>
<td style=”text-align:left; font-family:’Lucida Sans’,serif;”>
<?php if ( 1 < count( $SwOrder->tracking_packages ) ) : ?>
<p style=”color:#000000; font-size:14px; margin-top:0;”><?php printf( __( ‘Package %s’, ‘woocommerce-shipwire’ ), $package_count + 1 ); ?></p>
<?php endif; ?>
<?php $package_count++; ?>
<?php $tracking_number = esc_html( $package[‘tracking_number’] ); ?>
<?php $tracking_number = ( $package[‘url’] ) ? ‘‘ . $tracking_number . ‘‘ : $tracking_number; ?>
<p style=”color:#000000; font-size:14px; margin-top:0;”><?php echo $package[‘carrier’]; ?> – <?php echo $tracking_number; ?></p>

Hi @jpaglione,
The code you mention is not related to our plugin.
Can you please share the Add tracking options panel screenshot and the order email screenshot?
Thanks

@zorem Here are the screenshots. Yes we know the code we pasted is not yours. It’s the code that is inside of the Woocommerce Email HTML template today on the “Completed/Shipped” automated email. It shows “shipwire” in the code which is the name f the fulfilment center we used to use to ship out our products but we turned off the Shipwire plugin so I am not sure why its still showing in the HTML code of the auto emails for completed/shipped email. Shouldn’t your plugin put your own HTML code into the email template for the tracking info we added via your plugin? I was hoping you might be able to give me code to paste into the HTML template for this email to replace this other code that references “Shipwire Tracking”.

Order Shipped in Tracking Options –
https://www.dropbox.com/s/4t97lvmgaf9vef5/shipping%20options.png?dl=0

Shipped Email – https://www.dropbox.com/s/92452riebs61j4y/shipped%20email.jpg?dl=0

• This reply was modified 3 years ago by jpaglione.

@jpaglione, Which email customizer plugin do you use?

@zorem I do not believe I am using a customizer plugin for email. I think its the email option built into Woocommerce. But how can I check?

We are adding tracking information in the Shipped(Completed) email using the default WooCommerce email hooks.

@zorem Yes but it’s not working as you can see. I am not using a special plugin for email. I am using the standard woocommerce email hook I believe with just my theme changing the email style. Is there a way for me to confirm this?

Can you show me the code your email has on the HTML template for Shipped/Completed email please? Like I pasted above