Tracking info notification

Hello @ashf,

Thank you for reaching out to us, we are here to help.

Please follow these steps to share your system status report with us:

1. Navigate to the?WooCommerce / Status?section in your site’s admin panel.
2. Click on the?Get system report?button and then click?Copy for support.
3. Paste the report into our?PrivateBin.
4. After uploading, please share the link here so we can review the details thoroughly.

Best Regards,
Jamie

https://privatebin.syde.com/?f09438b6628d92ce#J7N7xHvTpDNVgubtoEWeDgTGdnm7byX3cxKV1yUNsaDR

If I make a payment on the Paypal payment link directly without Woo, the tracking info will be sent.
So I believe Woo is the one preventing the notification to be sent from Paypal.
Also when I make a payment through Woo, Paypal won’t send the receipt to me(buyer) either .

Any news?

Hi @ashf ,

Thank you for your patience and sharing the System Status report.

It is worth noting the PayPal Payments plugin does not send email notifications containing tracking information. It only displays the tracking data within the WooCommerce order details.

The plugin you mentioned here https://woocommerce.com/products/shipment-tracking/ will add tracking data in the WooCommerce Shipment Tracking plugin, and it will be automatically added to the PayPal order as well:?https://woocommerce.com/document/woocommerce-paypal-payments/#package-tracking-compatibility.

Behavior was changed at some time ago. (may be when you switch the plugin from old one?)
Used to be tracking info was sent from Paypal.
I see the tracking info is sent to Woo and it show up on the metabox.
Do I need to buy the plugin below to send the notification?
Or there’s a way to send the notification from Paypal directly like before?

As we have mentioned, PayPal Payments never sent any notifications to anyone and tracking data is only displaying in WooCommerce order.

If you still require further investigation on the prior behavior, we would suggest you to share further details about those orders privately with us from here: https://paypal.inpsyde.com/docs/request-support/.

Please include a link to this thread when sending a private message.

Look forward to hear from you.

Best Regards,
Jamie

I submitted a request as you instructed few days ago. did you receive it?

Hi @ashf ,

We received your request and replied to it promptly. The reply was sent to the email you raised the report with. Let us know if this was the correct email, since it was used to raise the request.

Best Regards,
Jamie

• This reply was modified 1 month, 1 week ago by Syde Jamie.

It’s correct. send me a test message again.
And please delete my private address later.

Hi @ashf ,

Email removed, we will resend you the comment in the request.

Best Regards,
Syde

Apparently your atlassian address fails DMARC check, that’s why it’s being blocked.

I have submitted a gmail address from your site.
Please send to it.

Hi @ashf ,

Thank you, we can proceed to investigate your issue on the new ticket.

Best Regards,
Jamie

Received it.
Thank you.

Hello @ashf

Since the issue has been moved to the private support board, we consider this thread resolved.
If you still have any questions or if a new problem arises, don’t hesitate to open a new thread.

Kind regards,
Krystian