Tracking info in the Shipping Confirmation email

  • Resolved mrprainx

    (@mrprainx)


    2 years, 10 months ago

    Hello,

    I’m trying to set up the basic automation using Mailchimp for WooCommerce plugin.

    I see that one of the possible emails is the “Shipping Confirmation” email. In it, I can see the Track Order button, with the name of the carrier and the tracking number too.

    Where does Mailchimp pull those data from? Or in another words: how can we send those data to Mailchimp? ‘Cause at the moment I can see no option in WooCommerce or Mailchimp itself to populate those field.

    Indeed, when an order is set as “Completed” in WooCommerce, that email is sent…but the tracking block is ignored and doesn’t appear in the email itself.

    Best regards,

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Jordan Rich

    (@builtbyjordan)

    Hey there @mrprainx

    Generally the e-commerce data that is sent to Mailchimp is by the API.

    If you see here https://mailchimp.com/developer/marketing/api/ecommerce-orders/get-order-info/

    If you have shipping setup as long as it attached that information to the order it should make it over to Mailchimp if not. We’ll be happy to investigate further. May I ask how is the shipping data being added? Is there another plugin in use? Is this done manually? With that information we’ll do our best to help you out.

    Here is an example of what that looks like:

    "order_total": 19.99,
    "order_url": "https://examplestore.com/my-account/view-order/135/",
    "processed_at_foreign": "2021-05-17T20:26:31+00:00",
    "shipping_address": {
        "address1": "517 N. Main St.",
        "address2": "",
        "city": "Marion",
        "company": "",
        "country": "US",
        "country_code": "",
        "latitude": 0,
        "longitude": 0,
        "name": "Persona Nombre",
        "phone": "555-555-1212",
        "postal_code": "30308",
        "province": "VA",
        "province_code": ""
    },
    "shipping_total": 0,
    "store_id": "0000000001",
    "tax_total": 0,
    "tracking_carrier": "",
    "tracking_code": "",
    "tracking_number": "",
    "tracking_url": "",
    "updated_at_foreign": ""
}
    Thread Starter mrprainx

    (@mrprainx)

    Hi @builtbyjordan.

    Thank you very much for the answer. At the moment I’m using the Advanced Shipment Tracking for WooCommerce plugin.

    This plugin adds the tracking info in the standard WooCommerce emails…so I gues it can push those data to MailChimp too.

    But to be honest, I’m quite ignorant about how to pass and read API calls!

    Plugin Support Jordan Rich

    (@builtbyjordan)

    @mrprainx

    Totally understandable and to give a little background the API is the method in which data is sent to Mailchimp and processed.

    To answer your question the way data is pushed gained before pushing to Mailchimp is from your Wordress/woocommerce site Database records which are then packaged up and sent through the Mailchimp API. This wouldn’t require any effort on your part to work. So long as the data about shipping is added in a way that is supported by Woocommerce.

    We certainly don’t expect users to have to understand or interact with the API that is a behind the scenes type of thing.

    Currently our plugin isn’t supporting the tracking information as the URL property was a recent addition to the Mailchimp API. This would explain why the other information about shipping shows up in the Automation minus the tracking

    After talking with one of our developer we’ve been able to put it on the docket for an update to support it in the future to include a single tracking URL that can be included in the Automation email.

    Unfortunately I wouldn’t be able to provide a time frame as to when that would happen. And as of now there isn’t really a workaround short of using another email provider such as the Woocommerce Standard Emails option as you mentioned.

    I know it’s not ideal but as soon as it is updated we’ll be sure to circle back around and update this thread about that.

    Thread Starter mrprainx

    (@mrprainx)

    Ok. That’s a great news.

    Thank you and your fellow developer.

    Can’t wait to see this update in the future.

    Thanks again for the great assistance.

    Have a nice day.

    Plugin Support Jordan Rich

    (@builtbyjordan)

    You are more than welcome! Have a great day as well.

    With Pleasure.

    Plugin Support khungate

    (@khungate)

    @mrprainx closed in lieu of this Github issue. Please follow the latest developments there and we appreciate the feedback.

Viewing 6 replies - 1 through 6 (of 6 total)
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