Tracking for customer

  • Resolved plose2009bx

    (@plose2009bx)


    1 year, 1 month ago

    Hello,

    Everytime I create a shipping label in sendcloud, I have to enter the tracking code manually in a “tracking plugin” on my WordPress site for each order.

    Is there a plugin that can get this tracking code automatically from sendcloud for each order or is there any other way to show a “Track this order” button/link in the Woocommerce user dashboard once an order has been shipped?

    This plugin only adds a note in the order with the tracking code, but this can not be seen by the customers and would anyway be difficult to find.

    Thank you very much ??

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Sendcloud

    (@sendcloudbv)

    Hi @plose2009bx,

    Thank you for your question.

    Unfortunately we are not aware of any other plugin that provides this functionality.

    It is on our roadmap to also send the tracking number in a custom meta field. The metadata fields are useful to dynamically display information such as a tracking number in different places like in an email, or the panel of a webshop.

    If you would like to stay updated about the progress of this feature, or you have any further questions, you can contact our Customer Support Team directly: https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud

    To make it easy for your customers to find the tracking number for their order, you may want to consider utilizing our branded Tracking emails feature if you are not already using it: https://support.sendcloud.com/hc/en-us/articles/360024841232-Send-branded-Tracking-emails-to-your-customers

    I hope you have a nice day ahead.

    Kind regards,

    Matthew

    Sendcloud

    cyrix2000

    (@cyrix2000)

    Hi,

    maybe a bit late to reply but the Advanced Shipment Tracking manager plugin (AST) does support Sendcloud natively and adds tracking numbers to orders, invoices and emails.

    Plugin Author Sendcloud

    (@sendcloudbv)

    Hi @cyrix2000

    Thank you for sharing your solution of using another plugin alongside ours; it is greatly appreciated!

    Knowing that this feature can be achieved with the AST plugin is valuable information as we continue to develop and improve our own plugin.

    As mentioned, you can keep up to date on our progress in making this a reality within our plugin. Feel free to check in with our support team directly, who can provide updates as soon as it’s released: Sendcloud Support.

    Have a great day!

    Kind regards,

    Safan

    Sendcloud

Viewing 3 replies - 1 through 3 (of 3 total)
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