Tracking: email_id is empty

  • Hello there,
    in this checkout page: https://www.phimostop.com/checkout-phimostop/ purchases are made only without registration. In this case analyzing the sendinblue tracking log, all email_id fields are empty.
    Is it possible through the plugin to have a way of gathering the email_id field related to the form’s email field available by WooCommerce in the checkout page?
    Do you think in the case of implementing this feature? In what timeframe?

    Thanks you in advance.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Rudi S.

    (@lashvegasadmin)

    I also have this issue. Only my logged in customers’ emails are being tracked and past onto my workflows.

    We have tested with subscribed customers as well and the email address is not being tracked if they are not logged into our Woocommerce store. Only logged in customers get tracked.

    This surely can’t be how the Sendinblue Abandoned Cart workflow is designed to work?

    We have Mailchimp on our other stores and even non subscribed and logged out customers get tracked when inserting their email addresses at the Checkout page and then are able to receive Abandoned Cart workflow emails.

    @SendinblueSupport, Please let us know whether there is a problem with our Sendinblue tracking code or cookies that are not being saved? If so, please may the technical team provide a fix?

Viewing 1 replies (of 1 total)
  • The topic ‘Tracking: email_id is empty’ is closed to new replies.