Tracking details not appearing on template

  • Resolved ppeople

    (@ppeople)


    3 years, 7 months ago

    When trying to edit my completed order template, apart from the delivery address, none of the shipment tracking is appearing. How do I customize the template?

    This is using Advanced Shipment Tracking -> Customize -> Tracking info Display.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Zorem

    (@zorem)

    Hi @ppeople,

    Can you please confirm that you added tracking information to any of the orders and then you need to select Preview order in the customizer?
    Also, you need to check that you selected completed order status in Order Emails Display in General settings?
    For more information check our documentation

    Thanks,

    Thread Starter ppeople

    (@ppeople)

    Yes – I have added tracking information to the order, and I have selected preview order.

    I am also using completed order status in Order Emails.

    None of the fields under Tracking info display will change the email.

    Plugin Author Zorem

    (@zorem)

    Can you share a screenshot of Tracking info display customizer?

    Thread Starter ppeople

    (@ppeople)

    Thread Starter ppeople

    (@ppeople)

    https://invite.bublup.com/wO0tv5gK26sI

    Plugin Author Zorem

    (@zorem)

    Do you use any email customizer plugin?

    Thread Starter ppeople

    (@ppeople)

    I use Woocommerce Email Customizer – however to test whether this was the problem, I disabled the plugin – no change

    Plugin Author Zorem

    (@zorem)

    We checked this and we can’t replicate this in our development store. Please check this video.
    Maybe you have a conflict with some other plugin. Try to deactivate all other plugins besides AST and WC and check again.

    Thread Starter ppeople

    (@ppeople)

    Thanks Zorem,

    Have tested using a staging site with everything deactivated except AST and WC. Still cannot add tracking details to the email.

    Plugin Author Zorem

    (@zorem)

    Hi, so I guess you do something wrong, there is no issue with the email customizer, if you add tracking to an order and choose this order in the preview, it should show the tracking info widget.

Viewing 10 replies - 1 through 10 (of 10 total)
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