Tracking data missing

  • Resolved simon432

    (@simon432)


    3 years, 2 months ago

    I was testing and comparing free versions of BetterLinks with URL Shortify and also comparing them with Matomo visitors log. First of all I prefer the free version of BetterLinks much more than URL Shortify, much cleaner and nicer overall but functionality is pretty much the same.

    PROBLEM:

    Both BetterLinks and URL Shortify encountered exactly the same issue. From 4:53 to 5:28 there is 30 minutes of data missing!! Matomo visitors log has 6 records that BetterLinks and URL Shortify should have! So both have 6 records missing and/or 30 minutes of data missing.

    Any idea what could have gone wrong?

    SUGGESTION:

    Allow search on analytics page to find IP data, that would be greatly helpful.

Viewing 1 replies (of 1 total)
  • Plugin Author Rafin

    (@rafinkhan)

    Hi @simon432,

    Thank you for your feedback. However, not sure why it’s causing this actually. Is it possible to contact our support here so that we can have a deeper look?

    Thank you!

Viewing 1 replies (of 1 total)
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