Tracked the following event: woocommerceconnect_opted_in

Hi @mindykatzen,

Upon research I found this Github issue related to the WooCommerce Shipping & Tax plugin: https://github.com/Automattic/woocommerce-services/issues/665; are you using this plugin by any chance? If so which version do you have?

You can <span style=”box-sizing: border-box; margin: 0px; padding: 0px;”>also reach us through tickets at WooCommerce.com > My Account > Support. You must be logged in to</span> access that page.

Thanks!
-OP

We are not using that plugin. Thanks for the suggestion.

It’s showing only on the development site, not the live one. Odd.

Hello @mindykatzen,

This seems to be an odd situation. To assist you further, can you please share a copy of the following:

• System Status Report:?Navigate to?WooCommerce → Status. Select?Get System Report?and then?Download for Support.
• Fatal Error log:?Share a copy of any fatal error log found under?WooCommerce → Status → Logs.

You could copy and paste your reply or share it via?https://gist.github.com/?and share the link here. This will help us investigate further and provide you with a more accurate solution.

In the meantime, you can run a conflict test to help you identify the cause of the issue. More info: https://woocommerce.com/document/how-to-test-for-conflicts/

Let us know how that goes for you.

Hello!

First, I deleted my wordpress.com account thinking that something there was opted in. I wanted to ask WP to delete all personal information by law and did not find a place to do that. I entered the request in the chatbot and didn’t get a direct response.

This message is still showing up in debug.log.

I did a bit of tracing. I didn’t have time to test all menus, but the message shows up

1. “Products” on the left menu is clicked.
2. “Orders” on the left menu is clicked.
3. Opening an order to edit is clicked.
4. Last night when I wasn’t on the site, the message showed up 3 times in debug.log within a few minutes: [15-Jun-2024 02:00:20 UTC], [15-Jun-2024 02:00:37 UTC], [15-Jun-2024 02:03:30 UTC].
   Could that be a cron job or possibly a bot hitting the site? To test cron, I just disabled it in wp-config.php and enabled it in the system cron to run every 15 minutes.

The system error log and WP’s debug.log show no fatal or other errors related to this or otherwise.

The System Status Report shows no red flags. This is the development site — the live site does not show this statement in debug.log.

If you can tell me where in the code that error is written by WP/Woo, I can add a message to include exactly where that was triggered. Perhaps suggest a code (inside or outside WP) to write something to the server as soon as this happens?

Thank you.

Thank you for reaching back, with further details on this @mindykatzen .

The System Status Report shows no red flags. This is the development site — the live site does not show this statement in debug.log.

To clarify, did you already have a chance to compare every possible difference between the two, in order to discover the culprit of the message reported in this thread, or otherwise? What are the findings?

If you can tell me where in the code that error is written by WP/Woo

As both WordPress and WooCommerce are open source, and in this forum we are providing support for the core WooCommerce functionality, a search in the GitHub repo of WooCommerce reveals no reference, I’m afraid.

This message is still showing up in debug.log.

Kindly note, data are necessary for us to be able to assist any further — like screenshots of the issue, logs, System Status Report (SSR).

I trust that points you in the right direction, but if you have more questions, let us know.

We’re happy to help.

Thank you.

Clicking these menus also throws that message in debug.error
a) Plugins
b) Plugins > Installed Plugins

At the server terminal…

grep “woocommerceconnect_opted_in” didn’t find a file with that.

grep “woocommerceconnect” and found it in
./wp-content/plugins/woocommerce-services/classes/class-wc-connect-tracks.php

grep “opted_in” found it in…
(1) ./wp-content/plugins/ajax-search-for-woocommerce/fs/lib/includes/class-freemius.php
NOTE: Deactivated the above and the message was still present when Plugins was clicked.
Neither reactivating nor changing a configuration for the plugin did _not show the message.

(2) ./wp-content/plugins/woocommerce-services/woocommerce-services.php
NOTE: Deactivating this plugin stopped the message on the dev site.
This is active on the live site that does not write the message. Odd.

The woocommerce.com account was deleted, yet the message is still showing up when the woocommerce-services is deactivated.

I don’t understand the “tracking “opted_in” and that makes me nervous because I have no idea to what we’re opted into.

• This reply was modified 9 months, 1 week ago by mindykatzen.

Thank you for reaching back, clarifying things further @mindykatzen .

Based on your findings, except for grep “opted_in” found in (1), they are related to the WooCommerce Services feature plugin — which you mentioned not having in use?

In detail:

• Linked here are the related comments in the code of the file woocommerce-services.php
• While the comment for the file /classes/class-wc-connect-tracks.php reads // No direct access please

I don’t understand the “tracking “opted_in” and that makes me nervous because I have no idea to what we’re opted into.

From what I gather, the comments linked here provide an answer to that.

I hope this is helpful and provides clarity! Please let us know if you have any further questions about this matter, or if we misinterpret your concern in any way. We will be happy to help you further.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.